Counter Handout
How do we greet our customers?
Hi, how are you?
What's the difference between a host and host assistant ?
A host makes the customer their number one priority and stays out in the dr meanwhile the host assistant prioritizes stocking and cleaning.
"Hey, you dropped your ____"
Smile
What are the four essential questions
1. Would you like onion?
2. Would you like a fry?
3. Would you like a drink?
4. Would that be for here?
When a customer approaches either pay window or drive handout, how soon should you greet them?
Immediately
Every interaction should end with this
Thank You!
How soon should a table be wiped down once a customer leaves?
30 seconds
Most important part of your uniform
A smile
How can we make kids feel special?
With stickers & hats!
What do we do if an order is "Eat In"?
Hand out lap mats and explain what they are for
Whats the first thing you should say to a customer?
Hi, how are you?
Reason grooming is especially important for host
First impressions
Never Forget to....
SMILE :)
How many ounces is a medium cup?
22 oz
When handing out orders it is important to only ask if the customer would like?
Ketchup
How many ketchup packets per fry?
3
What are three things a host can do to go above and beyond?
1. Bring them their order
2. Following up
3. Making kids feel special
When greeting a customer its important to?
Smile
If a customer orders a burger with no spread what should be your follow up question?
Would you like Ketchup/Mustard instead?
How can you ensure that customers receive the correct order?
Repeat the order and check tags before handing out