Vocabulary
guarantee
to promise something
run out of
no more, all gone
"your\appreciate\I\patience."
I appreciate your patience.
Excuse me, this soup is cold!
Answers may vary
ex. I apologize. I will take it back to the kitchen and make it warm right away.
Tell me three phrasal verbs with "take"
take out
take down
take up
take off
take over
apologize
say sorry
sort it out/figure it out
solve the problem, fix the problem
"repeat\please\you\that?\Can"
Can you repeat that please?
Answers may vary.
ex. I'm so sorry you had to wait so long. I will clear the next table for you as soon as possible.
Tell me three phrasal verbs with "go"
go over
go through
go on
go along
go about
complain
to say something is bad, you don't like it
try out
try it once, see if you like it
"refund\like\a\you\or\exchange?\Would/an"
Would you like a refund or an exchange?
or
Would you like an exchange or refund?
I saw this discount online. Why can't you give it to me now?
Answers may vary.
ex. I understand how you feel. The discount might be different from our story today. I will discuss this with the manager right away.
Make a sentence with guarantee
Ex. I guarantee that I will pass the test next time.
patient
able to wait without complaining
go through
check out very carefully
"care\I'll\away.\of\take\that\right"
I'll take care of that right away.
I just bought this last week and it's broken. How could you sell this to me?
Answers may vary.
Ex.
I apologize for that. Let's see if we can fix it together. If not, I will call the manager and he can follow up with you.
You need a lot of _____________ to be good at customer service.
patient/patience
patience
respond
answer someone, talk back to someone
follow up
contact you, help you later, not right now
"anything\there\help\I\else\can\with?/you\Is/that"
Is there anything else that I can help you with?
This is not what I ordered!
Answers may vary.
I'm sorry about that. I will go through your order and sort it out.
response/respond
respond