Communication
Define Communication?
Communication is the transfer of information from one person to another.
Identify customer needs
Who your customer are
What your customer want
What your customer thinks
How your customer feel
What customer need
Whether your customer are satisfied
Classification of Communication
Formal or Informal
Official or Unofficial
Who is a customer ?
Any recipient of a good, service, product or a idea, obtained from a seller, vendor or supplier or some other valuable consideration.
Communication Process
Sender , message, Encoding , medium , decoding by receiver, Receiver now sender ,message , Encoding feedback
Body language for a positive Result
Smile , introduce yourself or wear a name badge, shake hands if appropriate, lean forward , be aware of cultural difference.
Types of Communication
Oral, written, electronic, visual
Barriers of Communication
Emotions, Distractions of noise, Language, Time Pressure, Information Overload