RAC
What do we put as a default if claimant name is unknown for a PAL claim.
Unknown Unknown et al
If policy begins with AFT or AFC, What do you do?
Do not take the claims instead send to:
Emails - LMCanadaClaims@LibertyMutual.com
Phone - Transfer to 416-365-7587
How are Helmsman claims routed?
Helmsman claims will be routed to whatever branch office populates. Do not override steerage
School shooting claims are a trigger to do what?
Send a notification email to the Hybrid team supervisors:
Use Hybrid Fatality Loss email template
What do we advise WA ADPTS claim reporters to do?
advise caller they will also need to report the claim to Washington State Department of Labor & Industries at 1-877-561-3453.
If no location code is available, What address do we use?
Enter the address the caller provides as the employee's work location that they report to (this will take priority over any pre-populated information)
Or Leave what pre-populates if there is no location code information and if caller / fax has no address information
If policy begins with LC, KU, or KS7 what do you do?
Create Claim in Report a Claim (RAC) and steer to 0001
Is 1000672999 a Helmsman Policy number?
Yes for Sacyr Construction
What system do you look up AMBA claims
GCC
For Petco OSHA Recordable claims the answer is based on ?
the answer the caller provides
Policy prefix is 1AR, 2AR, 3AR ... 9AR is assigned to what Property office
Calls for CF Inc should be transferred to what number?
800-641-4747.
What do we NEVER do with a Helmsman customer when creating a claim.
What is the default policy symbol and number for a BLCC claim?
Policy Symbol: NCO
Policy Number: 00000009 (that’s 7 “zero’s” + a “9”)
If a Provider billing department calls the CA MAA line to get claim status, what should we ALWAYS do?
ALWAYS record that the call was received on the CA MAA log.
Climate change (Global Warming) is a trigger for what type of claim?
Environmental Claims (E3U)