TELEPHONE SKILLS
RESERVATIONS & ORDERS
Emergencies & crime vocabulary
Acronyms
Places of the city and giving directons
100
Phrase to politely ask for someone on the phone.
May I speak to [person's name], please?
100
Question to ask how many people are coming to a restaurant.
How many are in your party? or Table for...?
100
This vehicle rushes to help people who are sick or injured and usually has flashing lights and a siren.
What is an ambulance?
100
This acronym is used to show that you find something very funny.
What is "LOL"?
100
You say these phrases when you want someone to tell you the location of a place
What can I get to...? Where is the nearest...?
How can I get to ...? How do I get to?
200
Phrase used when you want to connect a call to another person.
I’ll put you through or I'll transfer you
200
Question to confirm if a customer has booked in advance.
Do you have a reservation?
200
This person steals items that do not belong to them
What is a thief?
200
This acronym describes someone or something considered the best ever at what they do
What is GOAT?
200
This is the marked area on the street where pedestrians can safely cross the road.
What is a crosswalk?
300
What do you say if you didn’t understand and need repetition?
Sorry, I didn’t quite catch that. Could you repeat it, please?
300
Question to confirm the date and time of a booking.
Can you confirm the date and time?
300
Indicates a loss of balance or spinning sensation.
What is "feeling dizzy"?
300
This acronym is used when you need to leave a chat or will be back soon
What's BRB?
300
What is a roundabout?
400
Phrase to ask a caller to wait for a moment.
Please hold.
400
Question to take a customer’s food order.
What would you like to order?
400
An urgent phrase someone might say when they feel they cannot get enough air into their lungs.
What is "I can't breathe"?
400
You might use this to say something needs to be done very quickly
What is ASAP?
400
You do this when you want to change your path to the right at an intersection or street.
What is turn right?
500
Phrase to leave information for someone who is not available.
Can I leave a message?
500
Question to check how the customer wants their steak.
How would you like your steak cooked?
500
This small item or card carries important health details about a person, like allergies or medical conditions, and can help first responders in an emergency.
What is emergency medical ID or medical information ID?
500
This acronym is used to show excitement or amazement about something.
What is OMG?
500
What is a hardware store?