Customer Service Skills
This skill means listening carefully to customers, helps staff understand customer needs.
What is listening skills?
These rooms are designed for customers with disabilities.
What are accessible rooms?
This service delivers food to customer rooms.
What is room service?
These are live performances for customers, and provide entertainment.
What are theatre shows?
This policy keeps customers safe, it is a legal requirement.
What is a health and safety policy?
This skill means being polite and friendly and creates a good experience.
What is good communication?
This facility is used for eating meals.
What is a restaurant?
This service helps customers with bookings and requests.
What is concierge service?
This attraction is used for music and dancing and are popular at night entertainment.
What is a disco?
This policy protects customer information, personal data must be secure.
What is a data protection policy?
This skill means staying calm with customers and helps when customers are unhappy.
What is patience?
This facility is used for swimming and relaxation.
What are swimming pools?
This service provides food and drink to customers.
What is restaurant service?
This attraction provides activities for children and support families.
What are kids’ clubs?
This procedure explains how complaints are dealt with.
What is a complaints procedure?
This skill means understanding customer feelings and shows care and respect.
What is empathy?
This facility is used for exercise, help customers stay active.
What is a gym?
This service helps customers by answering questions, offering guidance and positive experience.
What is customer service?
This attraction offers rides and fun activities, it attracts families and young people.
What is an amusement area?
This policy ensures everyone is treated fairly, prevents discrimination.
What is an equality policy?
This skill means resolving issues.
What is problem solving?
This facility is used for relaxation and treatments as well offer comfort and wellbeing.
What is a spa room?
This service entertains children and It is important for families.
What is kids’ entertainment?
This attraction provides fun games and events for children, and keeps them engaged and happy.
What is kids’ entertainment?
This procedure explains staff duties, support good service.
What is a company procedure?