Personalized
You open for a coffee shop, and your first customer of the day seems to always be a woman named Margaret, and she always orders the same thing. You've been told to personalize your service more, especially for repeat customers. How can you do this?
When you recognize Margaret, greet her by name and ask if she wants "the usual"
You have been assigned to work in the Appliances section of a department store, but you are not familiar with the different services offered within Appliances. A customer has entered the Appliances section. What should you do to maximize your ability to provide competent customer service?
Find a senior employee who would be willing to assist the customer with you, as they primarily handle the customer's questions, and you take notes to review afterwards.
You are a Help Desk associate and tend to receive chat requests and phone calls. You are at your desk and receive a new chat message, but as you are about to respond to the chat, your work phone rings with a customer. What should you do?
Let the chat wait and take the phone call. Phone calls are always a priority over a chat, which serves as a text.
An employee notices stock is low for cups and cup lids at work just before their shift is scheduled to end. What should they do?
Stock the cups and cup lids if they know where they are, or ask management/another employee if they do not know where extra stock is stored.