Customer Types
A customer who makes repeat purchases because of a strong connection with the company
loyal customer
customer service through emailed messages
email support
A customer who learns about a product and demands the best quality and service
High Expectation customer
What causes customers to want to purchase a buy or service and stay loyal to that business
Customer needs
helping customers in finding, using, and troubleshooting a product or service
Customer service
A customer that had a bad experience, needs special attention to solve the problem
dissatisfied customer
Talking to customer service on the phone
phone support
A customer who is not sure if he wants to buy, often compares with looks to competitors
Indecisive customer
a customer’s relationship with a company during interactions
Customer experience
a metric that measures a customer’s happiness with a company’s service
Customer satisfaction
A customer that does not know the product well, needs personalized help
New customer
customer support through real time text
Live chat
A customer who gor a recommendation from a friend
Referred customer
the days and times that a company’s customers can access agents for support
Business hours
a need for extra attention and sending them to the right department to provide the support
Escalation
A customer who looks for discounts before buying
Price sensitive customer
Customer service on apps
social media support
A customer that looks for special sales, afraid of misisng miss good deals
Promotion Driven customer
monitoring and maintaining a customer support standard
Quality assurance
When customer expectations are not meant
Customer dissatisfaction
A customer who makes last minute purchases without thinking
impulse buy customer
Self service questions that a customer can use for quick answers
FAQs
A customer who just finished with marketing and sales. Often has follow up questions
Prospective Customer
tracks a customer request, and the actions taken from start to finish
Support ticket
customers reward a company with repeat business over time
Customer loyalty