Service Titan
This job type is selected when scheduling a maintenance visit that is owed to a Family First Club member.
What is RES MAINT?
Need an emergency opening for an FFC member? This department is famous for making availability appear out of thin air.
Who is Field Support Specialists AKA Dispatch AKA Logistics
CSR stands for
What is Customer Service Representative
Despite his small size, this mouse is the true mastermind behind one of animation's longest-running rivalries.
Who is Jerry !
The mission statement is
What is "We deliver fast, efficient solutions that eliminate uncertainty to homeowners across the Carolinas.
Which marketing campaign should be selected when a job is booked as a result of an email conversation with the customer?
What is email responses?
If you've listened to our radio ads, you've probably heard this person deliver the memorable phrase, "I like that!" He also just so happens to own the company !
Who is Matt Pozda ?
This is the phrase every inbound phone call starts with
With her sparkling red dress and purple gloves, this character turned heads in Who Framed Roger Rabbit.
Who is Jesseca? (Jessica Rabbit)
What is the cost of a 1 system annual Family First membership?
What is $289.99 ?
This screen is used to identify which customers are due for a maintenance and should be contacted to schedule.
What is the Follow Up Screen?
From bringing Call Dad podcasts to life to capturing team headshots, this guy works both behind the scenes and behind the camera.
Who is Sean Breitkreutz?
The beverage that fuels contact centers everywhere.
What is coffee?
This best selling author terrified readers with novels like It, The Shining and Carrie
Who is Stephen ? (Stephen King)
Call Dad's name change happened in what year?
What is 2023
Name 1 disposition that provides follow up options (which should be filled out)
What is Customer Wanted Price over the phone, Didn't want to pay dispatch fee, Doesn't have $ for Diagnostic, Duct cleaning unbooked (add notes), PPL - unreachable, Rental - Wouldn't give card info, Same day Service/Plumbing, Unbooked plumbing.
This was the original name of our beloved Avoca bot, a name you'll still recognize from the tag it leaves behind when it books a call.
What is Abby?
This department consists of exactly how many agents working together to support our customers every day?
10
Mr. Feeny's most famous student, this Boy Meets World lead had famously curly hair and a girlfriend named Toppanga
Who is Cori ! (Corey Matthews)
Name one of the companies Call Dad has acquired
What is Aircraftsman, Air Necessities, East Cooper, Superior Services, Climate Control or Flynt
This is the most important field for ensuring technicians arrive prepared with the right expectations for the call.
What are the job summary notes?
Leading the plumbers in Hickory and Charlotte, this manager's first name can be tricky. Spell it correctly to earn the points.
Who is S-C-H-U-Y-L-E-R ?
This is the suite number you'd give if you ordered lunch at the corporate office in Charlotte.
What is 230
Despite losing his sight as a child, this iconic singer and pianist was played by Jamie Foxx in the 2004 movie
Rey (Ray Charles)
What are the 5 brand pillars?
What is We Serve Like Family, We know small acts results in big impacts, We cultivate curiosity, We foster communication and We keep it fun!