TRANSACTIONS
PROCESSES
GENERAL
TouchPoint
Brain Teaser
100

USED TO LINK AN ORPHAN NOTIFICAN

WHAT IS IW58?

100

How should a request for service on an expired contract be created?

What is non-contractual/Notification ONLY?

100

When transferring a caller to an Evoqua employee, you should always ______  _____the call?

What is warm transfer?

100

When sending an email confirmation to a customer from a HUBSPOT email, you must change the _____ ___ and ___   ___ before sending?

What is the email address and sender name?

100

In what transaction can you see if a item is in Stock?

 


What is MD04?

200

USED TO MODIFY AN AUTOGEN

WHAT IS IW32?

200

A 5 um filter is what type of filter?

What is a pre-filter?

200

ALL AGENTS MUST BE READY TO ______ ____ AND READY TO _____ ____ AT THE START OF THIER SHIFT.

WHAT IS LOGGED IN AND TAKE CALLS?

200

When processing emails from the Order Processing mailbox - orders are handled,  in the following order;  ____ ____ / ____ _____.

What is first in / first out?

200

Who do you contact when you have TouchPoint issues?

Who is Rebecca?

300

USED TO FIND A FIND A PURCHASE ORDER NUMBER

WHAT IS IW75?

300

A ______ should be pulled with every tank on the same freq?

What is a pre-filter?

300

Highly enabled, Highly empowered and Highly accountable.

What are Growth Enabling Behaviors?

300

______ IS USED WHEN YOU NEED MORE TIME TO FINISH WORKING ON A CUSOTMER ISSUE.

WHAT IS WORKTIME?

300

What transaction is used to create an order for a Leak?

What is IW51?

400

WHERE YOU CAN FIND THE FLOC NOTES?

WHAT IS IL03?

400

If adding a tank manually to a non-contractual order. The tank should be added to the _____ line on the operation tab.

What is the exchang line?

400

NEVER ___ ___  _____ FROM THE OPERATION TAB

WHAT DELETE A LINE?

400

_____ __ _____  WILL PUT YOU IN A AUTO BREAK?

WHAT IS RING NO ANSWER?

400

Who do you email when you get an Order Block?

 


Who is Rebecca?

500

WHERE YOU CAN FIND THE FLOC PRIORITY?

WHAT IS IL03?

500

When two contact lines are available from to select from contract - the ______ line should be selected. 

What is the service type line?

500

The Operation Supervisor can be found on the _____ ________?

What is the branch profile?

500

ALL CALLS MUST BE ANSWERED WITHIN ___ SECONDS?

WHAT IS 60 SECONDS?

500

What division or Market group is Power, Steel and Petrochemical?

What is Heavy Industry?

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