Internal Customer
All client intake is completed by this agency department.
What is Customer Service?
Client service record and cancellation form.
What are Help at Home documentation tools?
MOW on the daily report.
What is Meals on Wheels?
The external resource that everyone can use for counseling and support.
What is EAP? Employee Assistance Program.
Opportunity for learning what is happening agency wide. This happens 2 times a year.
What are Spring and Fall Communications Meetings?
LifeCare Alliance Vice President of Operations.
Who is John Gregory?
CoC on the daily report.
What is "Change of Conditioning" monitoring?
The department that provides mammograms and cancer screenings.
What is the Columbus Cancer Clinic?
Short term disability.
What goes into affect after 30 days?
ADL's
What are activities of daily living?
HR on the daily report.
What is "client may benefit form home modification or home repairs."
Potential clients and their caregivers, building managers, and case managers.
Who are our External Customers?
Our Chief Executive Officer (CEO).
What is Chuck Gehring?
Each year we have DFWP training.
What is Drug Free Work Place?
Departments that now have a new baby?
What are Help at Home and the Columbus Cancer Clinic?
Meal Prep on the daily report.
What is, "client may benefit from meal prep by Help at Home."
Client outcomes and client concerns.
What is information that needs documented and communicated.
RD on the daily report.
What is "client may benefit from referral to registered dietitian."
To get healthcare benefits outside of open enrollment you must meet this criteria.
What is a qualifying event.
to report an injury to BWC you must complete..
What is a FROI - first report of injury?
The number of services that HAH offers.
Homemaking, Meal Prep,Med Management, Personal Care, Respite, Caregiver Support (6)
Name the programs that LCA offers.
MOW's, HAH, Impact Safety, Columbus Cancer Clinic, Senior Pet Care, Project Open Hand, Central Ohio Diabetes Association, Wellness
Most recent agency merger.
What is Central Ohio Diabetes Association?
First name of HR Director.
Who is Clarence?
The year LCA was founded and the name of the founder.
1898 and Catherine Nelson Black