Skills/Traits
Customer Interaction
Customer Service Facts
Vital Records know it all
SD Random
100

The capacity to tolerate delay

What is Patience?

100

Give an example of good body language

What is eye contact, good posture, smile, etc. 

100

Consumers will wait on hold for an average of ____ minutes before hanging up.

What is 10 or 11? 

100

What is the Vital Records phone number?

What is 605-773-4961?


100

Where is the World's Only Corn Palace located? 

What is Mitchell, SD? 

200

Understanding the customers feelings


What is Empathy? 

200

Nodding your head and maintaining eye contact while a customer is talking to you are examples of _________________.

What is active listening? 

200

 is still the most commonly used digital customer service channel

What is email? 

200

How long has the Office of Vital Records been open? 

What is 114 years? 

200

What is the South Dakota State Motto?

What is "Under God the People Rule"

300

Listening to the customer and then sharing your information

What is Communication Skills? 

300

When resolving a customer complaint, make sure that your solution to the customer's problem is ________________ to them

What is acceptable/reasonable? 

300

___ out of 10 U.S. consumers say they would pay more to ensure a superior customer experience.

What is 9 out of 10? 

300

What is the order the phone switches when someone does not pick up the phone

What is Cindy-Levi-Marcie--------------

300

How many years did Mount Rushmore take to build and complete? 

What is 14 years? 

400

Eager enjoyment while helping the customer

What is Enthusiasm? 

400

It is extremely important to _____________ when greeting customers and when saying goodbye.

What is Smile? 

400

News of bad customer service reaches more than _______times as many ears as praise for a good service experience.

What is 2? 

400

How many Register of Deeds county offices are there?

What is 64?

400

What is the highest point in the United States east of the Rockies?

What is Harney Peak? 

500

Paying close attention to the customers needs

What is Attentiveness


500

Attentiveness, recognition, personalization, consideration, appreciation, and delight are all ways of creating ___________________ for our customers.

What is a memorable experience? 

500

After having a positive experience with a company, ___% of customers would recommend it to a friend.

What is 77%?

500

Name how many, and list all reasons for free certificates

What is 4? (Serviceman, Baseball, Head Start Enrollment, Welfare for school enrollment purposes)

500

What is one of South Dakota's nicknames? 

What is "The Mount Rushmore State?" 

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