Skills/Traits
The capacity to tolerate delay
What is Patience?
Give an example of good body language
What is eye contact, good posture, smile, etc.
Consumers will wait on hold for an average of ____ minutes before hanging up.
What is 10 or 11?
What is the Vital Records phone number?
What is 605-773-4961?
Where is the World's Only Corn Palace located?
What is Mitchell, SD?
Understanding the customers feelings
What is Empathy?
Nodding your head and maintaining eye contact while a customer is talking to you are examples of _________________.
What is active listening?
is still the most commonly used digital customer service channel
What is email?
How long has the Office of Vital Records been open?
What is 114 years?
What is the South Dakota State Motto?
What is "Under God the People Rule"
Listening to the customer and then sharing your information
What is Communication Skills?
When resolving a customer complaint, make sure that your solution to the customer's problem is ________________ to them
What is acceptable/reasonable?
___ out of 10 U.S. consumers say they would pay more to ensure a superior customer experience.
What is 9 out of 10?
What is the order the phone switches when someone does not pick up the phone
What is Cindy-Levi-Marcie--------------
How many years did Mount Rushmore take to build and complete?
What is 14 years?
Eager enjoyment while helping the customer
What is Enthusiasm?
It is extremely important to _____________ when greeting customers and when saying goodbye.
What is Smile?
News of bad customer service reaches more than _______times as many ears as praise for a good service experience.
What is 2?
How many Register of Deeds county offices are there?
What is 64?
What is the highest point in the United States east of the Rockies?
What is Harney Peak?
Paying close attention to the customers needs
What is Attentiveness
Attentiveness, recognition, personalization, consideration, appreciation, and delight are all ways of creating ___________________ for our customers.
What is a memorable experience?
After having a positive experience with a company, ___% of customers would recommend it to a friend.
What is 77%?
Name how many, and list all reasons for free certificates
What is 4? (Serviceman, Baseball, Head Start Enrollment, Welfare for school enrollment purposes)
What is one of South Dakota's nicknames?
What is "The Mount Rushmore State?"