service staff
Has the most interaction with the customer
what is a server?
Your initial goal is to make the customer feel comfortable in the restaurant
what is a servers first job
preparing the check by listing all of the charges and double- checking that the charges are correct.
what is a hand calculated check?
often requires more teamwork between staff members
what is hand service
positive attitude
Personal attire
Personal health
Personal hygiene
Communication
Beverage service
what is service skills
They take care of reservations and phone calls. They bring the customers to their tables or ask them to wait if there are no seats/tables available.
what is a host?
Coffee is poured on the customers right side with your right hand
what is serving hot beverages
convenient and easier than hand-calculated checks.
what is a computer calculated check?
Carry the heaviest object closest to your body
what is tray service
they must have good communication skills since they are the ones who communicate with the customers the most
what is the server
Servers can suggest alternatives or dishes for those with dietary restrictions
what is selling the menu
Make sure all items are accurate and the check is legible and clean
what is presenting the check?
Prepare any items that the kitchen wont have
what is carry our order
they keep the tables and floors clean and make the restaurant look inviting so that more people will want to dine there.
what is a busser
“ what would you like to start with?”
what is open ended questions
BE SURE that the correct payment is received and NEVER ask for change always give change.
what is cash payment
preset items before food is served
what is bread service
They recieve and eat their food after unlike more formal restaurants where you pay at the end of your meal.
what is a cashier
Suggest a larger size or better quality
what is upselling
When you enter the total it must be correct and double checked before it is transmitted.
what is credit card payment?
carefully placed food items need to be handled with care, use your left hand to place the plate on the customers left side
what is entree service