First/Last Impressions
Rules
Best Practices
What is Customer Service?
Walgreens Customer Service
100

A good first impression is created with this greeting

What is "hello"

100

Your customers issues/questions should always be this

What is "top priority"

100

This means to go above and beyond to meet a persons/customers needs

What is "Excellent Customer Service"

100

To find out how to make a customer feel satisfied, you can do this

What is "find out a customer's need"

100

When someone needs help finding something, what do you do?

Say, "Follow me". 

200

You always _________ at the customer

What is "smile"

200

All employees should commit to leaving this at the door

What is their own personal "challenges"

200

The feeling the customer has when their needs have been met.

What is "Customer Satisfaction?"

200

The more customers are satisfied the more they will do this.

What is "tell other people about your company in a positive way"

200

What customer service policy did this lady violate?

The "no chase" policy

300

It takes about ___ seconds for someone to make an impression

What is "7"

300

To understand the customer, the most important thing you must learn to do is

What is "listen"

300

Customers will always choose a product/service because of these.

What is "people"

300

Going the extra this, will always make the customer happy.

What is "Mile"

300

 Why is Mike good at customer service?

He cares

He's kind.

He wants to help.

400

You always want to have a good________ when talking to customers?

What is "attitude"

400

You should never _______ with a customer

What is "argue"

400

It is this person's job to provide customer service.

What is "everyone"

400

It's important to make a customer feel _________ when they are talking to you.

What is "listened to/understood"

400

What customer service skills help you to get a job?

How well you dress.

How to deal with customers.

Have a friendly personality.

500

______________ is your customer

What is "everyone"

500

This is the wrong answer when your customer asks you a question

What is "I don't know"

500

Always treat the customers like this.

What is "the way you'd like to be treated"

500

The goal of working at service companies is to make customers this

What is "happy"

500

Name some mistakes you can make in customer service.

Was ignored when asked for help

Wasn't helpful

Eating at work

Talking on the phone at work


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