First/Last Impressions
A good first impression is created with this greeting
What is "hello"
Your customers issues/questions should always be this
What is "top priority"
This means to go above and beyond to meet a persons/customers needs
What is "Excellent Customer Service"
To find out how to make a customer feel satisfied, you can do this
What is "find out a customer's need"
When someone needs help finding something, what do you do?
Say, "Follow me".
You always _________ at the customer
What is "smile"
All employees should commit to leaving this at the door
What is their own personal "challenges"
The feeling the customer has when their needs have been met.
What is "Customer Satisfaction?"
The more customers are satisfied the more they will do this.
What is "tell other people about your company in a positive way"
What customer service policy did this lady violate?
The "no chase" policy
It takes about ___ seconds for someone to make an impression
What is "7"
To understand the customer, the most important thing you must learn to do is
What is "listen"
Customers will always choose a product/service because of these.
What is "people"
Going the extra this, will always make the customer happy.
What is "Mile"
Why is Mike good at customer service?
He cares
He's kind.
He wants to help.
You always want to have a good________ when talking to customers?
What is "attitude"
You should never _______ with a customer
What is "argue"
It is this person's job to provide customer service.
What is "everyone"
It's important to make a customer feel _________ when they are talking to you.
What is "listened to/understood"
What customer service skills help you to get a job?
How well you dress.
How to deal with customers.
Have a friendly personality.
______________ is your customer
What is "everyone"
This is the wrong answer when your customer asks you a question
What is "I don't know"
Always treat the customers like this.
What is "the way you'd like to be treated"
The goal of working at service companies is to make customers this
What is "happy"
Name some mistakes you can make in customer service.
Was ignored when asked for help
Wasn't helpful
Eating at work
Talking on the phone at work