Essential Skills
This is a list of at least three essentials of excellent student service
Doing ordinary things extraordinarily well
Going beyond what is expected
Being the best with every student
Taking care of students like you would a family member
Genuinely understanding the student and hear their emotions and unspoken meaning
What is active listening
This is a list of at least three types of difficult students
This is the three elements of teamwork
What is attendance, helping each other, and guidance
This is the "A" in "T.R.E.A.T." stand for
What is assurance
This is the how much listening/talking you should be doing
What is 80%/20%
This is how you can deal with a pushy student
What is remaining calm, speaking softly, and controlling your voice
This is what you do if your co-worker is on Cranium and you see a student walking up to the counter
What is being attentive and taking initiative in helping the student
These are three things your attitude should be while helping a student
What is courteous, caring, and patient
This is what you should focus on when stumped
What you can do instead of what you can't
This is how you can deal with a timid student
what is being patient, being sensitive, and helping them become more talkative
This is how you can keep the office clean
What is picking up stray stuff and keeping things organized
This is how you do ordinary things
What is extraordinarily
Do this to make sure you're understanding the student correctly
Ask questions
This is how you can help a student with disabilities
What is being respectful as people with disabilities just wanted to be treated like everybody else
This is how you can bring in teamwork to answering the phones
What is answering the phone if your co-worker is busy with another student
This is how many first impressions are made in seven seconds
What is eleven impressions
This is how you listen to what is not being said
What is paying attention to body language and expression
This is how you can help a student with an impatient parent
What is being both respectful and patient with the parent, being clear and concise and not forgetting to make eye contact with the student
This is how attendance is an element of teamwork
What is being respectful of your co-worker and showing up to your shift so they do not have extra work
You should answer someone calling the office phone after which ring?
What is the second ring