customer service 1
the ability of an employee to take care of customers' needs and make sure they are satisfied with the service or product
what is customer service?
Politeness, promptness, good listener, and professionalism
What are skills for customer service?
the speed at which service is provided
What is promptness?
in person, on the internet, through mail or over the phone
What are ways customer service can be conducted?
When greeting customers, how do they want to feel?
What is welcomed and appreciated?
the percent of customers that say wait time is important
What is 70%?
Employers consider customer service skills to be...
What are vital skills that all employees should have?
Way to welcome customers
What is a warm smile and a pleasant greeting?
showing the customer that you are listening by maintaining eye contact, showing interest, and not interrupting
What is active listening?
At the heart of a business being successful.
What is customer service?
When a customer leaves what should you do?
What is thanking them for coming?
Being professional=
what is patient, calm and respectful
Repeated-bad customer services provided causes
What is business failure?
When customers are waiting what do you do?
What tell them you will be with them quickly.
What is lessening or lowering a customer's anger or frustration.
What is deescalate?