Top Customer Service Skills
Can be trusted, and chooses an ethical course of action.
What is being trustworthy?
Exert a serious effort towards following through whether you want to or not.
What is being responsible?
Providing good customer service by using just your face.
What is a smile?
When you communicate about a personal issue and ignore the customer you're waiting on.
What is talking with your friend while the customer waits?
Not letting the phone ring too long.
What is answer the phone quickly?
When you are helpful working in a team.
What is cooperative?
Believing in one's own self-worth, and having a positive view of self.
What is high self-esteem?
Recognizing customers immediately and asking how you might help them.
What is greeting customers appropriately?
Silently communicating on your phone in the presence of a customer while working.
What is texting while a customer waits for you?
Saying: "Hello Hendrix Heating, this is ______, how can I help you?"
What is answer the phone correctly/appropriate greeting?
Understanding workplace culture and being dressed and groomed appropriately.
What is appropriate appearance/dress?
Exhibiting appropriate behavior when dealing with customers.
What is good customer service?
Helping customers as they enter your building.
What is opening doors for customers?
When you disagree with the customer and you do this.
What is arguing with a customer?
How to find what the customer needs.
What is listen to the customer?
Giving specific attention and listening attentively to enable follow-through.
What is focus?
Working well with people with people different than yourself.
What is being tolerant?
A way of speaking to customers when they call you on the phone.
What is answering phones in a friendly manner?
When you receive a phone call from a customer, and you make them wait on the phone for over 2 minutes.
What is putting a customer on hold and forgetting them?
When you need a customer to wait on the phone while you find information.
What is to put the customer on hold?
Being friendly, understanding, and polite, while recognizing appropriate workplace boundaries.
What is being social?
Adapting speech to workplace culture and without using slang or profanity.
What is appropriate language?
What you say to a customer when they are looking for something or have a problem.
What is ask if you can help?
What is tell them you will do whatever you can to help?
When you inappropriately emotionally disagree with a customer.
What is getting angry at a customer?
When a customer cannot reach an employee, and you ask the caller for a name, telephone number, and the reason for the call.
What is take a message?