Retail Industry
Know Before You Sell
Meeting the Customers
Performing Your Best
Your Brand Is You
100

Products are physical goods that are 

Bought and Sold 

100

Flavor, texture, and color are all examples of this 

What are product feature

100

The term for service that is designed to be tailored to a specific customer's needs and interests

What is Personalized service?

100

A customer rolling his eyes while looking around

what is a customers body language cue?

100

Not an area of foundational knowledge that retailers look for in all employees

what is writing 

200

Describes the audience of retail stores- that is, the people who will buy things from the stores 

What are the Customers

200

A valid reason for you not to escort a customer to the location of a product that they've asked to see is

You are working with another customer and can't leave the area.

200
The deliver of a positive, memorable experience that is more than what the customer expected.

what is Quality service

200

It is ok to temporarily leave one customer in order to go help a second customers

when the first customer is looking at alternate products

200

describes a communicator who is straight to the point. 

what is functional 
300
The following is a term for intangible things, such as providing delivery, that are sold by retailers.

What are Services

300
The best way to respond when a customer asks a question about a product and you don't know the answer?
Admit that you dont know the answer and take the customer to a coworker who can help.
300

Products that are developed by national or iternational manufacturers and then sold under another brand name that is available only at a particular retailer's store

What are "private- label"products 

300
The action a retailer makes to address a service failure
What is service recovery
300

Describes a communicator who wants process, detail, timelines and well-thought out plans

what are Analytical listeners 

400

Manufacturers produce these.

What are finished products 
400

type of mindset that best helps you grow and learn as an employee is called

Growth mindset

400
The most appropriate way for a retail associate if a understand if a customer prefers inexpensive brands

What clothing brands do you usually prefer?

400

telling the customer that they need to do something, such as provide more information is 

Not a step you should take as part of the service recovery process>

400

Describes a communicator who wants to hear about big-picture ideas?

What are intuitive communicators 

500

holds large quantities of product that are later sent either to retail locations or directly to customers.

What are wholesaler

500

type of mindset that limits your ability to grow and learn as an employee is called

Fixed mindset 

500

a soccer goal frame and net would be the best item to try to cross-sell

A customer who is about to purchase a soccer ball,

500

The collective group of customers served by a particular retailer 

What is clientele
500

Describes a communicator who values relationships and connecting with people

what are personal communicator 

M
e
n
u