Products are physical goods that are
Bought and Sold
Flavor, texture, and color are all examples of this
What are product feature
The term for service that is designed to be tailored to a specific customer's needs and interests
What is Personalized service?
A customer rolling his eyes while looking around
what is a customers body language cue?
Not an area of foundational knowledge that retailers look for in all employees
what is writing
Describes the audience of retail stores- that is, the people who will buy things from the stores
What are the Customers
A valid reason for you not to escort a customer to the location of a product that they've asked to see is
You are working with another customer and can't leave the area.
what is Quality service
It is ok to temporarily leave one customer in order to go help a second customers
when the first customer is looking at alternate products
describes a communicator who is straight to the point.
What are Services
Products that are developed by national or iternational manufacturers and then sold under another brand name that is available only at a particular retailer's store
What are "private- label"products
Describes a communicator who wants process, detail, timelines and well-thought out plans
what are Analytical listeners
Manufacturers produce these.
type of mindset that best helps you grow and learn as an employee is called
Growth mindset
What clothing brands do you usually prefer?
telling the customer that they need to do something, such as provide more information is
Not a step you should take as part of the service recovery process>
Describes a communicator who wants to hear about big-picture ideas?
What are intuitive communicators
holds large quantities of product that are later sent either to retail locations or directly to customers.
What are wholesaler
type of mindset that limits your ability to grow and learn as an employee is called
Fixed mindset
a soccer goal frame and net would be the best item to try to cross-sell
A customer who is about to purchase a soccer ball,
The collective group of customers served by a particular retailer
Describes a communicator who values relationships and connecting with people
what are personal communicator