All about Corporate
Mark Balcunas
Who is our President
A CSR should never make _________ to customers.
What is promises?
There are 4 ________ in Nuevo Laredo.
What are production plants
_______ is an emotional rather than a rational thing.
What is customer loyalty?
Appliance Customer Service Manager
Who is Kathryn Jones
__________ is our Executive Vice President.
Who is Ivan Rodriguez
It is always good to be __________ to have repeat customers.
What is helpful?
What is the annex
________ is a major concern for the customers.
What is trust?
What is the # on our team
Passion for winning, thinking big, and acting with urgency.
What are demonstrated behaviors?
You are likely to keep a customer if they have had this type of experience?
What is positive?
Controles Temex is the _________ for NLD location.
What is RFC?
An important step often overlooked in dealing with customers.
What is follow-up?
The CSR with the most tenure
Who is Pablo Niaves
__________ Founded Robertshaw.
Who is Frederick W. Robertshaw?
The customer expects this type of service.
What is friendly?
___________ is the current site leader.
Who is Jesus Torres
What is Critical Thinking?
The _________ was initiated in 2018.
What is centralization
Invented the Thermostat
Who is Frederick W. Robertshaw
Customers prefer to shop where they have enthusiastic customer service representatives that are ___________.
Semiconductor and Other Electronic Component Manufacturing _____________.
What is industry
Customers can hear this through the phone.
What is a smile?
21 years
What is Lucero's tenure