Customer Service Experiences
Make a mild complaint
Customer Needs & Questions
Followup, Work History, Skills
Fun
100

very busy, occupied

tied up

100

confusion, incorrect order

mix up

100
technical language from a specific industry, area, etc.

lingo

100

impulse, quick increase, energy drink

boost

100

medicinal, recreational plant, smoke or eat it

marijuana, weed, pot

200

uncomfortable, bothered, upset

annoyed

200

accumulation of work not finished, behind schedule

backlog, backlogged

200

instrument to put liquid in a smaller container

funnel

200

doubt, think about, be indecisive

hesitate

200

language spoken in New Zealand

English

300

extremely happy

overjoyed, over the moon

300

before something else

beforehand

300
dynamic communication, friendly talk

rapport

300

quantifiable, measurable skills

hard skill

300

creature that drinks blood, seduces victims

vampire

400

say no, not approve

deny

400

customer inside the company, your colleague

internal customer

400

extra costs not essential to product or service

bells & whistles

400

before, previously, in advance

prior to

400

country where vodka was invented

Russia

500
extremely angry

irate

500

not too much, not too little

mild

500

question that is answered only yes or no

closed question

500
exhausted from too much work

burned out

500

language services company, based in Japan and United States, 142 years old

Berlitz

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