Place Settings
A complete set of dishes and cutlery provided for one person.
Place Setting
During this service, food arrives at the table fully prepared and is delivered to the guest.
American
The job you have to do (product or service)
Customer Service
We are sold out of lobster. _____ it off the menu!
86
Wet your hands
How many forks are set out if you are serving salad, dinner, and cake for dessert?
Three
Silver
Russian
How you make the customer feel
You forgot to fire the burger, I need it ___ ____ _____.
On the Fly
How long should you vigorously scrub your hands?
10-15 seconds
Right
Partially cooked platters - finished at table - platters placed on table for guests to fix their own plates.
Russian
We are ladies and gentleman, serving ladies and gentleman.
Customer Service Mantra
Kale Yeah Fridge
Reach-in
Rinse hands and arms thoroughly under running warm water.
Step 4
The blade of a dinner knife should be facing the _____.
Plate
A la Carte
According to the Menu
The friendly and generous reception and entertainment of guests, visitors, or strangers.
Hospitality
FOH
Front of House
Dry hands and arms with a _______ use paper towel.
Single
Decorative plate that isn't removed until the end of service.
Charger
Trolley = __________
Guéridon
Cesar Ritz believed that companies should treat their employees like their _________, or even better.
Customers or Guests
Carrying a knife through the kitchen
SHARP
Apply enough soap to build up a good...