First Moments Matter
This is the best way to greet someone who looks overwhelmed or in a hurry.
What is a warm, calm greeting?
This is what you do to make sure the order is correct.
What is repeating the order back?
This is the best first response after a mistake.
What is apologizing?
This word should always be part of your vocabulary.
What is "please" or "thank you"?
This should happen evey day, especially when it's slow.
What is cleaning and stocking.
This should never be ignored, even during a rush.
What is acknowledging the guest?
This prevents mistakes for guests with allergies or diet restrictions.
What is asking clarifying questions?
This should never be done when a guest is upset.
What is arguing?
This should stay off the floor and out of guest earshot.
What is loud joking or negative talk?
This is a big "don't" around food.
What is ignoring hygiene or safety rules.
This simple action helps patients, visitors, and staff feel respected.
What is making eye contact and saying hello?
This happens when you rush and don't double-check the ticket.
What is the wrong order?
This turns a mistake into a win.
What is fixing it quickly and kindly?
This shows guests you're listening.
What is eye contact and active listening?
This helps the whole team succeed during a rush.
What is communication?
This is simple way to exceed expectations.
What is offering help before being asked?
This step protects patient safety and builds trust.
What is double-checking the order?
This is the best first response when a guest is upset.
What is listening calmly?
This phrase can make a big difference to someone having a hard day.
What is "How can I help?"
This protects patients, visitors, and staff.
What is keeping stations clean and sanitized?
This is the ultimate goal of hospital cafe customer service.
What is making guests feel cared for and supported?
This turns a stressful moment into a positive one.
What is showing empathy and offering a solution.