Wait you haven't paid your bill in 9 months?
This is the number of days in advance a utility must notify a customer their bill in delinquent.
12 days
This is a unique identifier assigned to an entity that registers with the IUB
Company number
This is the Iowa Code Chapter that covers 811
480
How many investor owned utilities does the IUB regulate
5
If customer service had a preferred sport, what would it be...
Golf
CAA commonly stands for
Community Action Agency
This is the year EFS was launched
2009
This is the other term for utility when working with 811 complaints
operator
These are the 3 administrative rules chapters that cover common disconnect and complaint issues
19, 20 and 27
This is the name of the CS staff member getting married in January 2023
Matt Bracey
This is the number of days a customer can be late paying their first payment agreement to avoid default
4
Area in EFS where you can find the name of a staff member receiving emails regarding dockets
Internal staff distribution list
This is the dollar amount the attorney general can charge for a hit natural gas line per day
$10,000
This is the name of the agency to send complaints regarding municipals or government
Office of the Ombudsman
This is Grant's favorite college team
Iowa Hawkeyes
This is temperature and length of time in which a utility may not shut off utility services
20 degree F for 24 hours
This is the number of years of retention for a E or P docket
100 years
What month and day is 811 day each year?
August 11
Fill the blank, "In regards to landline telephone service, the IUB regulates _______ issues"
Service Quality or Quality of Service
This is the University Matt L. graduated from...
University of Iowa
This is the max amount of months a utility can offer a first payment agreement.
This is a common term for an interruption of service to customers
BPEL
List the flag color to mark water and electric lines
Blue and Red
Name the term length of a board member and the term length of the Board Chair
6 and 2 years
2