CS Processes
This process is to be done a minimum of 2x an hour.
What is checking for CS Holds?
This department creates outbound numbers
What is Order Management?
This T-Code is used to create and maintain customer information.
What is BP?
This customer places their weekly orders on Fridays.
What is Cencora?
I am the COO of Rising Pharma.
Who is Ira Baeringer?
This is the first step in resolving a price hold.
This department handles consumer complaints.
What is Pharmacovigilance or PV?
This T-Code is used to override the customer's price and accept our price.
What is V.25?
This customer places their weekly orders on Thursdays.
What is Cardinal Health?
I am the VP of Business and Commercial Operations.
Who is Jai Parivesh?
This CS hold appears when a PO# appears in SAP more than one time for a specific customer.
What is a duplicate hold?
This Department is in charge of collecting payment from our customers.
What is Accounts Receivable?
This T-Code is used when cancelling customer PO's that have been open for 60 days.
What is ZSD_MASS_MODIF?
Raley's belongs to this Buying Group.
What is Topco?
I am responsible for Material Master (creating and updating NDC's) in SAP.
Who is Kedar Garud?
This department is contacted by customer service when a customer reaches out to see if we can support a request for 300 units of an NDC.
What is the pricing team?
This Department resolves Pricing Holds in Sales Orders.
What is Customer Service.
Other than ZSD_INVOICE_PRINT, this t-code is used to print invoices.
What is VF03.
Express Scripts belongs to this Buying Group.
What is Econdisc?
I am the Sales Rep for products out of Decator, IL.
Who is David Picard?
This is generated after an outbound is created. The PO does not necessarily have to ship for this to be generated.
What is a packing slip?
This Department places PO's in SAP for new inventory.
What is Supply Chain.
This T-Code displays all outbounds that have not shipped. It also displays the number of days they have been open.
What is ZAGING?
These different customers share the same sold-to number.
What are American Health Packaging and Blue Point Labs?
I have started at Rising in Customer Service and moved to 2 departments since then.
Who is Milan Patel?