Registered Owner Process
What is the first step in the Registered Owner Call Flow?
What is to: Open and Brand
Which Membership Products Include Petcademy?
Is a pumpkin a fruit or a vegetable?
What is a Fruit
What is False
Who is the small, red critter that helps Ariel in "The Little Mermaid"?
What is Sebastian
True or False: The microchip number qualifies as a valid point of RO verification?
What is False.
True or False - Bytetag requires a Battery?
What is False
Which US President made Thanksgiving a national holiday?
Who is Abraham Lincoln
What documentation is required to close an ownership dispute?
What is Court Documents
What is the name of Princess Jasmine's fiercely loyal tiger and companion.
What is Rajah
True or False: Basic Members should be consistently educated on the use of their online service portal and directed to update their contact information through their Online MPH customer account?
What is True
What does 24PetMed Alert do?
Allows pet owners to provide critical medical and behavioral information about their pets. This information is stored in the pet's microchip profile and can be relayed to veterinary care facilities and finders if the pet is found and the owner cannot be immediately reached.
What bug flies south to Mexico for the winter during the fall months?
What is the Butterfly
Where should you direct a customer or law office to send legal requests to?
What is Info@24Petwatch.com
What is the name of Rapunzel's pet chameleon in Tangled?
What is Pascal
What is the ONLY incident type that should ever be used when reporting a pet is missing?
What is Missing/Lost
What Tag Product is available to US customers Only?
What is Bytetag
In which country did Halloween originate?
What is Ireland
True or False - Buying a Membership will prevent a Transfer of Registration from taking place on an account?
What is False - Facilities reserve the right to rehome, seize, or surrender pets in accordance with their policies and state laws. They may initiate a transfer of registration at any time.
What is the name of Cinderella's loyal bloodhound, who has a strong dislike for Lucifer the cat.
What is Bruno
True or False: An emergency contact cannot update their own contact information, as only the registered owner is authorized to make changes to the account.
What is False: Emergency Contacts are allowed to request we update and/or remove their contact information from an account as it is their personal information.
True or False - Pumpkin Wellness Club can replace a customers existing pet insurance plan?
What is False - Pumpkin Wellness Club is preventive health plan and does not include coverage for accidents, injuries or illnesses and therefore would NOT replace Pet Insurance.
Who was the first group of people in history to use scarecrows?
The Egyptians
True or False: If next steps have been clearly explained and the individual has been advised to seek independent legal counsel, it is appropriate to conclude the interaction by stating: “Since I’ve provided all the information and assistance available at this time, I’ll be closing our conversation now. Thank you for contacting us at 24PetWatch.”
What is True - Ownership Dispute calls do not need to take 45 minutes. If you are talking in circles it is OK to end the call professionally.
What is the name of Wendy's dog in Peter Pan?