When would you use it?
You would open this tool on your device to access project channels, team notes, repository files, IM, and meetings.
What is Teams?
This will result in immediate counseling by supervisor/manager/director. Call will be scored 0 and will be part of your monthly average.
What is Extreme disqualifiers?
This Chicago DC tool allows you to cancel eligible distribution or backorders by entering the order number and submitting it.
What is the Chicago cancellation tool?
When a customer has a quality issue with a garment, you must send the garment and a completed form to this team.
What is Quality Assurance?
Richard 'Doc' Farmer and his wife Amelia first entered this industry, giving rise to what would eventually become Cintas.
What is the Circus?
You use this app to organize meeting notes, personal notes, team notes, the L&D syllabus, and the National & Corporate Accounts Repository.
What is OneNote?
This required response must come immediately after the customer states why they are calling and should be a full, enthusiastic sentence.
What is a service response?
For Dropship (DS1) orders, cancellations must be submitted through this email address.
What is dropshipinquiries@cintas.com?
When this order is placed by the Customer Service Team, there is an applied charge of $1.50 per garment.
What is a rush order?
This Design Collective value can be described as a constructive dissatisfaction that motivates people to improve themselves or their organizations.
This legacy system holds product information, inventory levels, and warehouse info- but access ends after 29 days.
What is AS400?
Adjusting your speed, sounding friendly, and using system wait time to chat with the customer are all part of this 4-worthy skill.
What is Tone/Pace/Enthusiasm/Friendliness?
When an order is already in process and a pick ticket has been printed, this type of ticket must be submitted to request cancellation from the warehouse.
What is a DSSM ticket?
According to the Design Collective return policy, after this number of days, your customer's order may face a restocking fee.
What is 60?
This Design Collective Value can be described as attending to every detail of our business with a sense of urgent enthusiasm, professionalism, and thoroughness.
What is Competitive Urgency?
This is where you would go to research orders or pull Owner/Brand information.
What is Unity?
When a customer orders a monogram, hem, or logo, the advocate must verify colors, placement, spelling, and remind the customer of this important policy.
What is "Modified garments are non-returnable"?
This internal portal is used to submit official cancellation requests for Chicago DC and Mason orders, including detailed notes and order information.
What is Design Collective Request Portal?
Only garments shipping from this specific Distribution Center can be considered for a rush or expedite request, submitted through a DSSM ticket.
What is Chicago DC-577?
The Design Collective logo was designed to emulate this subtle but essential element of garment construction.
What is invisible stitch?
You use this when downloading reports or sharing files from the network.
What is the S Drive?
Before transferring a call, the advocate should ask additional questions to understand the customer's issue first- demonstrating the ownership behavior.
What is Taking Responsibility for the Call (not passing it on)?
For Mason 095 cancellations on backordered items, you must reach out to this group to check the core number status before determining if cancellation is still possible.
Who are the Team Leads or Supervisor?
This step in the issue-resolution process involves deciding whether a problem needs to be sent to BT, IT, CRM, or a Sales Rep for additional support.
What is Determine Escalation Need?
This is the statement known as Cintas' Principle Objective
What is "We will exceed our Customers' expectations to maximize the long-term value of Cintas for its shareholders and working partners"