Utility Billing
How much is the private water deposit?
$114.00 (soon to be $123.00)
Who would we contact if we have a meter related question?
The leads (Jovani or Dominic) or Jessica in the office.
This call note is used when a customer calls about their bill.
Balance/Bill inquiry
How much is the current roll off deposit?
$263.88
How many bones do sharks have?
None
What is the minimum credit balance to issue a refund check?
$2.00
Name our vendor that is replacing the meters for the ami project.
MSI (Meter Services Inc)
What percent do we charge for late fees?
1.5% with a minimum of $2.00
How much is an additional trash container?
$21.20 per can
As of 6/6/26, how many days are left in the year?
208
Name our print and mail vendor used to generate bills.
Infosend
Name our new meter type.
Mach10 ultrasonic
What is the after-hours phone number?
623-245-5201
How much will the go back fee be beginning July 1st?
$50
Who is our City Manager?
Mike Faust
What is the name of our new billing system we will be implimenting?
Sprypoint
What is the current base rate for a 1 inch meter?
$26.87
Water Production handles what kind of calls?
-Water complaints
-High/low water pressure
-Odor complaints
-Well site issues
A 30 yard roll off container is how tall?
6 feet tall. All roll off containers are 8 feet wide and 22 feet long.
How many neighborhood and community parks are in Peoria?
40
When will a high use account show up on a billers high use report?
At least 3.5 times the customers average water use.
What cycle are we currently working on to replace meters?
Cycle 4
Sewer appeal forms are open from ___ to ___ and are for ___ or ___.
July 1st to October 31st and for leaks or pool fills
What is the capacity of a 90-gallon container by pound?
300 pounds
Name the 2 MLB teams that train in Peoria.
Seattle Mariners and San Diego Padres