Personify
5 ways to search for a customer
What is Member ID, Name, Birth date, Phone, Email ,and Address
Example:
172.16.254.1 or 2001:db8:0:1234:0:567:1:8
What is an IP address?
Example : 9009140042
What is an order number?
"How is the weather?" and "How is your day going so far?" are examples of ________________.
What is small talk/filler?
You should always give your customers your undivided _____________.
What is attention?
Employer Relationship and Job title information are listed under this category
What is Background Information?
Access to Technical Papers from conferences are being made available digitally by
What is an access code?
Benefit provided to members who are currently going through job transition
What is Unemployment Dues Waiver ?
Go the _________ ( 2 words) for the best customer experience
What is extra mile?
When dealing with upset customers, it is important to put yourself in their ____________ to help you sympathize and be more patient with them.
What is shoes?
Used for membership recognition purposes, such as 25 year member or Legion of Honor
What is the join date?
Member: I can't get free papers anymore from my employer using my email, and I know we have an active corporate subscription...please assist me
Customer Service Rep: What you need to do is ____________.
What is Domain validate/validation?
Financial assistance provided to pay for student membership dues
What is Chevron Sponsorship/Student Sponsorship?
Good posture, and a smile are examples of _______________________.
What is positive/good body language?
Always address the customers/members by
What is name/first name/Mr. or Ms. Last name?
Paid, unpaid , former and customer are examples of:
What is membership status?
An indication papers are free to download
What is GET PDF?
A $100 service for corrections to be made to an already submitted paper
What is a Manuscript Revision Form?
Under promise and over ____________ is the process of exceeding customer expectations.
What is deliver?
For Qualified members:
*Previous year is comp'd when following ( next year) is paid
*It can only be used once
What is a special offer?
Symbol that indicates past SPE- Foundation Donor
What is a red heart?
Sam's Login
What is customerservice1 ( username) and 1petro ( password) ?
3 different line status codes found on the order screen that determines the status of your membership
What is A- Active, C- Cancelled, P -Performa ?
Saying to a customer, "Hello. How are you, today?" is an example of ________________.
What is a formal greeting/greeting?
Folder that membership batches are stored in
What is the U drive?