Non Email
Misc.
Epsilon
Call Center
Portal
100
Can I bank my points ?
NO, with a non email account, points cannot be banked.
100
WHAT IS THE NUMBER FOR THE ESCALATION LINE ?
7777
100
Where in Epsilon can you find if the customer has a free loyalty account , or is a Pro Access member ?
You can find this information under the  TIER link within the customers profile.
100

Where do you locate the customer’s point balance on Call center?

Click on the Heart , and on the next screen you will see the customers point totals.
100
On the Portal, where would you find the links to  GNC Apps, GNC University, and the CS Email Team Inbox ?

1) HOME

2) Links

200

Can I use my $5 dollars today?

Yes, a customer can use the $5 reward today
200
WHO IS THE CUSTOMER SERVICE MANAGER ?
CINDY CHALOVICH
200
In Epsilon, where would you find if a customer was set for auto redemption or point banking ?

1) Reward Catalog

2) Reward Options

200
Where would you find the time off Calendar ?
This is located under the Department Relations Tab
300

Will I receive coupons?

NO, Coupons are no longer sent via the Postal Service. All coupons are sent via email.
300
WHAT IS THE ADDRESS FOR GNC WORLD HEADQUARTERS ?

300 SIXTH AVE

PITTSBURGH PA 15222

300
How  would you locate a customers outstanding, redeemed or expired rewards ??

1) Customer Tab

2) Activity

3) Certificates

300
Where would you find the Customer Service Calendar ?
This is located under the Department Relations Tab
400

What if I end up creating a email?

The customer can go into their local GNC and the Sales Agent can call us to remove the non email flag.
400
IF A CUSTOMER CALLES IN AND STATES THEY HAVE BEEN CHARGED MULTIPLE TIMES WHO WOULD YOU NEED CONTACT

YOU Would  follow the process mapping and that would go to Cash Management.

400
Where would you find the GNC PARTNER RETURN POLICIES ?

You would find this information under the following


1) Store Services

2) GNC PArtner return policie  

500

Can I sign my customer up they are not here?

No , Customers must onsite in order for us to enroll them into the program.
500
Who would you transfer a call to dealing with , GNC delivery orders and Auto Subscribe and Save ?
GNC ONLINE
500
What are the steps to merge an account ?

1)Enter surviving account

2) Click on Merge account (left of screen)

3) Click on the Merge account button

4) enter victim account number (search)

5) Click on OK


500
Where would you find the Recalled Product List  ?

To find this you would go to :

1) Product Tab

2) Quick Link

3) Recalled Product List.

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