Product knowledge
The most popular Ramen in the Momotoko restaurants
Original Tonkotsu
Champagne comes from this region
Champagne
Always prioritized during customer service
The customer
Most important part of an upselling strategy
Knowledge
The momotoko beers are named
Tokyo & Fuji
This type of wine can be made from grapes such as Chardonnay, Gruner Veltliner and Sauvignon Blanc
White Wine
All customer service should be performed like this.
Smiling, standing up straight and talking with a customer friendly tone of voice
This is called a "warm" opening
Having a quick conversation, and asking preferences before moving on to the upsell
The only Ramen that contains peanuts
Tantanmen
Wines are named either by
Region or grape
This is a 3-bite check
Going to ask for feedback soon after the customer has started eating
This is the best way to describe a product for a upsell.
Highlighting 1 or 2 specific characteristics of said product
This spicy dish originates from Malaysia and is very popular in Singapore
Laksa
The year the grapes were grown are called this
The vintage
The customer should feel like their restaurant visit was
Effortless
What drink would you pair with Laksa
Gruner Veltliner or Fuji
The Dead man's dice wine uses this type of grape, that pairs well with BBQ's and grilled meats
Malbec
A famous Italian Red wine made in the Veneto area with the Corvina, Rondinella and Molinara grapes.
Amarone della valopolicella
The four pillars of customer service
Convenient, Proactive, Competent & Personalized
A full description of the Kronenburg 1664 Blanc
A non-alcoholic wheat bear from France notes of citrus and apricots