Definitions
The guidelines that shape respectful and professional online interactions
Social Media Etiquette
Spcial Media Etiquette Promotes these two things online
Authenticity and Engagement
A key Aspect of social media etiquette
Engagement
Encompass the capability to communicate efficiently and professionally via phone, ensuring outstanding customer service.
Telephone skills
Effective telephone skills lead to?
Enhanced customer satisfaction
Greet callers formally. Example: “Good morning! Thank you for reaching out to [Company Name]. My name is [Your Name]. How can I help you?”
Proper Greeting and Call Management