X3 Info
This information is in the customer profile for review prior to entering an order.
What are comments?
This is the location on the server where details related to YOUR job can be found.
What is Customer Service Information (on server S)?
This is an educational line that we acquired and revamped and now sell as an APS division.
What is Kemtec?
This is where you go to create certificates of analysis for APS products.
Where is reports/ZCOFA?
Phones should be answered by this ring to ensure superior customer service.
What is the third?
You have received a popup when keying an item. This is because information is populated where?
What is SO Info?
Your customer asks for H2SO4 solution. You don't know what this means, so your search begins where?
What is GOOGLE?
This is an APS app that allows testers to log and track results of their water testing.
What is Aliquot?
You need to access the actual shipping weight/BOL and skid sheets for a large order. This is where you go.
Where is Docuware?
A customer sent over a revision to an emailed order. How is the best way to locate it?
What is search SalesForce? (not holler to everyone asking if they have it!)
Customer is questioning how their pricing was calculated for a particular item. This is where you go.
What is "price explanation" on the line of the order?
A customer wants to know how 442 standards compare to our conductivity standards. This is the site where you locate this information.
This new feature allows customers to design their own inline monitoring systems for water analysis.
What is Panel Builder?
We are certified to a standard that means our processes and work instructions are documented and followed. What is this standard?
What is ISO9001:2015?
These are 5 important soft skills when working with customers.
What are:active listening, attentiveness, clear communication, persuasive speaking, positive language, confidence, good body language, understanding human psychology, patience/self control, ability to empathize, time management, flexibility, creativity, accountability, leadership skills, positive attitude, self motivation, decision making, teamwork skills, sense of humor?
Customers have discounts based upon the items they purchase. What is this list called in X3?
What is "price list"?
What is the standard for pricing Fisher items?
What is list less 10% or split list/cost, whichever is higher?
This is an online ordering platform for customers who want to use a private labeled storefront.
What is Kraken?
Your customer is asking for POD (with signature) for small parcel shipment. This is how you obtain the details.
What is logging onto the site (either UPS or Fedex) and entering account number and pulling up proof of delivery?
This is the best way to ensure you are pulling the most recent orders from the SF queue.
What is refresh your screen in the orders queue before pulling and refresh your personal queue after moving them?
You want to see what other orders currently are consuming a product that you need to get shipped out. This is where you go.
Where is "sales"; "order" on the right list on the product screen? (or booked sales in queries, but first option is much faster)
A customer wants to know how much dye they need to detect a leak in their system. This is where you go.
What is brightdyes.com, FAQ?
This is the alternate site to a private labeled storefront; our generic online store for credit card (approved) purchases.
What is the AquaPhoenix eStore?
This is the platform that allows for electronic reporting (often linked to Aliquot) that was established by H2Tronics.
What is eServiceReport?
What is the best way for you to ensure that you have not missed any tasks throughout your day?
What is use my daily checklist?