Ticket Counter
True or False: Avelo accepts cash as a form of payment
False
What is the final step that must be done when boarding is complete?
Close Flight
If you need assistance performing a transaction in Airline Choice, who should you call?
Customer Support Center (CSC) Help Desk
What is the maximum weight of a Standard Checked bag?
50 Pounds
Which type of aircraft does Avelo operate?
Boeing 737
What reason would you waive a charge?
If the customer provided proof of purchase.
What type of animals will be accepted as a Service Animal?
Dog
What do we call a travel voucher at Avelo?
Avelo Travel Fund (ATF)
What is the maximum weight of a heavy bag?
70
Where must a child in a car seat be seated?
What SSR should be entered for a Customer that requires an aisle-chair?
WCHC
If a Customer does not check-in for a flight, they must be marked as...
No Show
What is the name of the manual that contains the Standards that are followed at the airport?
Airport Operations Manual (AOM)
Where should mobility assistive devices be returned to the Customer?
Wherever the Customer chooses. (door of the aircraft or baggage claim)
Which animals are accepted in the cabin of our aircraft?
Dogs, Cats, Rabbits, & Birds
What is the SSR code for active military Customers with checked baggage?
CHBM
Who may be issued a gate pass?
Inflight Crewmembers working a flight that day, who have forgotten/lost their crew badge and have an approved letter.
Escorts accompanying minor Customers
Escorts accompanying a Customer with a disability
Who must fill out the Notice of Armed Individuals form?
LEO
What is the maximum size & weight of a carry on bag (PRIO)?
- 22"L x 14"W x 9"H
- 35lbs
How many service animals are allowed on an Avelo flight?
No Limit
Who must be notified when an armed Law Enforcement Officer (LEO) is travelling onboard?
The gate Crewmembers
Other armed LEO's travelling onboard
Federal Air Marshals (FAM) travelling onboard
The Flight Crew
Why would a seat assignment appear in red?
1.) Seat assignment doesn't exist for that aircraft type
2.) The seat is double booked
What are the core values at Avelo?
Keep It Simple
Safety Always
Do The Right Things
One Crew
What is the procedure for Voluntary Separation? (4 part answer)
1.) Customer must agree to VS, agreeing to have their luggage travel on a separate flight.
2.) Ask Customer to sign limited release
3.) Write "VS" on the bag tag
.4) Document voluntary separation in reservation
How many pet carriers can be accepted on each Avelo flight?
10 (2 dogs per carrier)