Resources
Where can we rest a user's Esri account password?
CSAT
What entitlement is always included with ArcGIS Desktop, whether it is used in the Online or Enterprise environment?
Pro
What is the name of the program we use to submit requests to the tax department?
STEP
What is the order reason for an upgrade?
002
What timeout code is used to create an evaluation authorization number?
H
What do we call the email announcement of new or updated documentation sent on Friday's?
Communication Package
What is required for users to be able to access e-Learning?
Current maintenance
Name one customer classification type that we are required to check to see if they are tax exempt?
State/Local Government/EDU
Which of these order types require the license to be current in maintenance?
Upgrade
What license cannot be deauthorized by a customer?
Enterprise, ArcPad
Where would you go to find evaluation rules for a specific product?
Pricebook/Productization Plan
Name two entitlements that are delivered from an LIB read?
Pro & Enterprise named users
What partner in a sales order drives the sales tax?
Bill/Payer
Which of these order types would you most likely not use the 01-output code?
Transfer
If an authorization starts with 'ESU', what type of license is this?
Single Use
Where can you find the Inside Sales representative responsible for quoting a specific region or customer type?
Customer Service Staff Tools>Contact Information>Inside Sales Responsibility Chart
There are a few products that a user can create an authorization number directly from My Esri, name one?
Authorization for Pro or Enterprise named users
List 3 kinds of STEP requests?
Tie-to, Per website, exemption certificate, resale certificate.
These two order types use the YRNW item category.
Upgrade and conversion
How do you know if an authorization number is active or obsolete?
X- Active
O - Obsolete
Where do we store contract information?
S Drive or Mosaic
Name one ArcGIS Enterprise license that does not receive Enterprise named users as an entitlement?
Staging, ASP, ArcGIS GIS, Basic, additional cores
EDA
If you are required to create a PR action item when doing a transfer order, what item category was used?
ZTXW or No ship item category
Why would you obsolete an authorization?
Upgrade, conversion, return, etc.