Intro to AR
An error in a claim will cause the charges to go this workqueue
What is the Claim Review Workqueue?
This workflow contains the "CS Claim Assignment scenarios"
What is Claims Processing?
This is the number of months recommended for a payment plan
What is 3 months?
Patients may sign this form, agreeing that their physician does not participate with their insurance plan, services may not be covered, or they are uninsured
What is the Non-Par form?
This word is used when the call/inquiry involved 4 or more of each category in a CRM summary
What is "Mult"?
This number is used for insurance carriers to track each claim
What is the ICN #?
This area of Panviva provides a script on how to review a call back
What is Take a Call and Auto-Dial Callback?
These are the 4 ways a Financial Assistance application can be received by the patient
What is the NYU website, mail, e-mail, or MyChart?
This acronym describes the process of sending the balance to the next financially responsible person
What is NRP?
This subtopic is used when insurance information was added/updated and action was taken on claim/s
What is PB Claim Processing Inquiry?
This part of Medicare acts as a commercial insurance
What is Medicare Part C?
This area of Panviva contains the Hospital Billing phone number
What is Important Contacts?
This exclusion applies to Financial Assistance, but not Payment Plans
What is Past Due/Bad Debt balances?
What is a Self-Pay Discount?
This action must be taken when you create a new task on an existing CRM
What is assign yourself as the CRM owner?
This workqueue is used to find coding, registration, and payer specific charge issues
What is PB Charge Review Workqueue?
This area of Panviva contains the "Epic Crosswalk"
What is Insurance Hub / Par/Ins Resources?
This type of department is applicable for a Payment Plan for Cosmetic Services only
What is Dermatology?
This act provides protections for patients who are unknowingly treated by Out-Of-Network Providers
What is the No Surprise Billing Act?
This type of task is used when there is a call required to the insurance carrier?
What is PB Insurance Follow-Up?
This type of denial/reason code can determine a denial, may be covered by other payer
What is CO22?
This workflow contains information for upcoming radiology services
What is Radiology Related Inquiry?
Which day will transactions cycle into collections if a Payment Plan is overdue?
What is Day 71?
This type of estimate detail is dependent on the authorization status
A call that is a follow-up to an existing CRM, whose summary was previously a "blurb" due to no tasking but CRM now requires tasking, may require this guidance