Vocabulary 1
Who is a person who purchases or receives goods and services?
customer
To assist or support customers before, during, and after a purchase
Customer service
The feeling of being pleased with a product or service
Satisfaction
sharing information through speaking, listening, writing or body language
communication
An expression of dissatisfaction about a product, service. or situation.
complaint
Things that are necessary or important
Help or assistance provided to meet someone's needs
Service
Finding a solution to a problem
What is problem solving?
Treating others in a polite and considerate way
What is respect?
What a customer believes or hopes will happen?
expectations
Showing politeness and respect towards others
What is showing courtesy
A helpful, respectful, and optimistic way of thinking and behaving
What is having a positive attitude?
When customers continue to return to a business because of positive experiences.
Loyalty
Giving full attention to a speaker to understand what they are saying.
Active Listening