Above and beyond
Estimatic
General Information
Terms
Map
100

You can easily check the status of your claim in the Claims section.

What is the Claims Hub

100

Designed to address specific business issues that may arise when dealing with non-program repair facilities.

Examples: Repair inspection restrictions, Safety concerns, Repair facility-initiated process 

What is Alternative Workflows?

100

Provides the AO with an opportunity to settle certain Auto claims.

What is Agents Draft Authority (ADA)?

100

 optional coverage that provides certain benefits in the event of a "loss" to an insured car 


R1, R2 and R5

What is rental coverage?

100

Payment of Claim:

  • Once the claim (or part of the claim) is accepted, it must be paid within 5 business days of acceptance.
    • The estimate being written does not constitute acceptance of a claim.

What is Texas PPOC


  • Catastrophe Events: If there is a disaster declared by the Texas Department of Insurance (TDI), the timeframe is extended to 15 calendar days
200

Call Center verbiage/responses

What is standard work tracks?

200

Distribute work to the Auto Estimatics segment.

What is Centralized Dispatch Units (CDU)?

200

When a person other than an insured, as defined in the policy, was using a covered car, it becomes necessary to establish.

What is Permissive Use?

200

When the repair of a vehicle or vehicle part improves the condition and value of that property in comparison to its condition before the loss.

What is Betterment?

200

The alleged difference between a vehicle's value before an accident and its post loss value after proper repairs are completed.  

What is Diminished Value? - Georgia 

300

Only used when EFT is in Paid status and you were notified reversal was successful.

What is EFT reversal

300

Customer freedom of choice when selecting a repair facility to perform repairs on their vehicle

What is Auto Damage Service Program (ADSP)?

300

Coverage information includes the effective date and expiration date of the policy.

What is the Policy Term

300

An industry recognized repair process that involves the removal of hail dents or other types of damage from metal exterior surface panels without disturbing the vehicle's finish.  

What is Paintless Dent Repair? 

300
  • Without the consent of the owner of the vehicle, an insurer may not require, directly or indirectly, that a motor vehicle body and frame shop supply or install any aftermarket crash part unless the part has been certified by an independent test facility to be at least equivalent to the part being replaced.

What is Oregon Non-OEM crash parts

400
  • Verify all tasks are completed and no further handling is needed
  • Review COL status to verify in Paid, CWP, or OIE status.

What is close claim?


400

Responsible for regular monitoring and administration of proximity and virtual Estimatics operations.

What is Estimatics Team Manager

400

Coverage is available under this provision of the policy when the described motor vehicle is out of use because of its breakdown, repair, servicing, damage, or theft. We should not normally insure two vehicles for one premium.

What is Temporary Substitute Car?

400

A service option available for customers with drivable vehicles. This option includes an Auto Estimatics Appraiser interacting virtually with the customer through the Apple FaceTime or Google Duo applications.


What is Video Inspection?



400

This form is designed to ensure that the repairs have been completed prior to making payment on the claim.

  • What is Massachusetts complete Work claim form?
500

Repair Facility estimate pricing is outside of reasonable and customary

What is California Addendum
500
  • A commitment to accomplishing quality repairs in an expedient manner.
  • A national, limited lifetime written repair guarantee for workmanship, including refinishing, for as long as the customer owns the vehicle.
  • Guaranteed completion dates for repairs.
  • An agreement to wash and vacuum repaired vehicles, at no charge, before delivery to the customer.
  • Pickup and delivery of the vehicle, within a reasonable distance, if requested by the customer.

What is Select Service Provider?

500

Claim out of scope to another segment or demand pool, handlers should reassign the Claim Owner and all Cause of Loss assignments on the claim.

What is Escalation?

500

Damage that requires duplicate operations to repair both the new loss damage and the prior damage.


What is Related Prior Damage?



500

Repair Facility estimate pricing is outside of reasonable and customary

What is California Addendum?

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