Customer Service Week 2024 English Version

Spares

100

What is the minimum order value?

^{a) 150,00 € including packaging & shipping}

^{b) 200,00 € excluding packaging & shipping}

^{c) 100,00 € excluding packaging & shipping}

c) 100,00 € excluding packaging & shipping

200

Which payment term can´t be accepted?  

^{a) 30 days as from date of invoice, net}

^{b) CAD = Cash against documents}

^{c) Letter of Credit confirmed by a German bank}

b) CAD = Cash against documents

300

A gauge at customer site failed and does not work properly. Who needs to be contacted?

^{a) [e-mail]}

^{b) [e-mail]}

^{c) [e-mail]}

b) [e-mail]

400

A trading company (representing an end customer not told to us) asks us for an item with a correct part number. 

Are we allowed to offer the item without further queries?

^{a) Yes, because the part number is specified and exists in our parts database}

^{b) Yes, as long as the part is not a dangerous goods or dual-use item}

^{c) No, if we do not know the end customer and a SP number / SO number is not specified}

c) No, if we do not know the end customer and a SP number / SO number is not specified

500

What kind of I-Chambers (Ionization Chamber) are handled as dangerous goods for shipping?

^{a) All I-Chambers are dangerous goods}

^{b) I-Chambers equal or above 2,00 bar}

^{c) I-Chambers above 2,00 bar}

b) I-Chambers equal or above 2,00 bar

RMA

100

RMA number has to be assigned by CS prior a return in order to?

^{a) Book the incoming goods in the inventory}

^{b) Avoid delays during the import clearance}

^{c) Both (a & b)}

c) Both (a & b)

200

What defines the warranty period?

^{a) The product shipment date}

^{b) The terms defined in the contract}

^{c) The request of the client}

b) The terms defined in the contract

300

What are the types of RMA? 

^{a) Warranty & paid repair}

^{b) Paid repair & subsequent delivery}

^{c) Subsequent delivery, warranty & paid repair}

a) Warranty & paid repair

400

When delivering goods as warranty to the client, what INCOTERM should be avoided?

^{a) DDP}

^{b) CPT}

^{c) FCA}

a) DDP

500

Customer claims a replacement under warranty for a new gauge, but it expired already. Who should decide if warranty should be extended?

^{a) Quality Department}

^{b) Project Management Department}

^{c) Both (a & b)}

b) Project Managment Department

Cement

100

What are the service rates for travel and working hours for EMEA Cement Service?

^{a) 265,00 € / hour}

^{b) 251,00 € / hour}

^{c) 274,00 € / hour}

b) 251,00 € / hour

200

A new customer ID needs to be created in our ERP system.

Is it necessary to involve the finance department in the creating process?

^{a) No, once the invoice is created, the finance department gets informed automatically}

^{b) Yes, finance needs to do a credit check and defines a credit limit}

^{c) No, not needed as long as the new customer is located in Germany}

b) Yes, finance needs to do a credit check and defines a credit limit

300

To which e-mail address you need to send new Sales POs?

^{a) [e-mail]}   

^{b) [e-mail]}

^{c) [e-mail] and / or    [e-mail]}

a) [e-mail]  

400

Where is the factory for PA Analyzers located?

^{a) Johannesburg, South Africa}

^{b) Dreieich, Germany}

^{c) Adelaide, Australia}

c) Adelaide, Australia

500

Which half-life has the nuclide Cf-252 in PA Analyzers?

^{a) 2,645 years}

^{b) 28,5 years}

^{c) 10,756 years}

a) 2,645 years

New Gauging Projects

100

To which e-mail address you need to send new Sales POs?

^{a) [e-mail]}

^{b) [e-mail]}

^{c) [e-mail] and / or [e-mail]}

b) [e-mail]

200

Which business segments do we have in the factory?

^{a) Bulk, Web, PA, LiB}

^{b) PI, Metal, Web, LiB}

^{c) Metal, Web, LiB, PA}

c) Metal, Web, LiB, PA

300

What are the show stoppers for booking a new sales PO?

^{a) Missing: Legal Approval, Customer PO, SD, GTC approval}

^{b) Missing: Quote, QAF, SD, GTC approval}

^{c) Missing: Customer PO, Booking checklist, Drawings, Legal Approval}

a) Missing: Legal Approval, Customer PO, SD, GTC approval

400

Who is taking care about the SD (=system description) file?

^{a) Sales, PM, PE/Engineering}

^{b) PM only}

^{c) Purchasing, Sales, Shipping}

a) Sales, PM, PE/Engineering

500

What is the purpose of the Project Diary?

^{a) Place to store e-mails and documents for projects}

^{b) Documentation of project calls/meetings internally and with customers}

^{c) Documentation of technical Scope and pitching between the different departments}

c) Documentation of technical Scope and pitching between the different departments

Service EMEA / PSA

100

Who should I contact if I want to order a PSA for Web / Metal gauging?

^{a) [e-mail]}

^{b) [e-mail]} 

^{c) [e-mail] / [e-mail] / [e-mail]}

c) [e-mail] / [e-mail] / [e-mail]

200

Where can I find the original PSA with valid conditions?

^{a) I contact Vera Gorjainow and ask her to send it to me}

^{b) I look on Server or on SFDC}

^{c) Both}  

c) Both  

300

What different types / levels of PSA exist in our portfolio for Web gauging?

^{a) Level 1= Preventive / Level 2 = Advanced} 

^{b) Level 1= Preventive / Level 2 = Advanced / Level 3= Premium}

^{c) We sell only individual Agreements}

b) Level 1= Preventive / Level 2 = Advanced / Level 3= Premium

400

What different types / levels of PSA exist in our portfolio for Metal gauging?

^{a) We sell only individual Agreements} 

^{b)  Level 1= Preventive / Level 2 = Advanced / Level 3= Premium} 

^{c) Level 1= Preventive / Level 2 = Advanced}

c) Level 1= Preventive / Level 2 = Advanced

500

What PSA-level contains the 24/7 option?

^{a) 24/7 is included only in Premium Level}

^{b) 24/7 is included in Advanced and Premium Level}

^{c) 24/7 is always included}

a) 24/7 is included only in Premium Level