Customer Service 101
This skill means giving someone your full attention instead of simply waiting for your turn to speak.
What is active listening?
Who is most likely to take a random trip out of the country?
Who is Ms. Jeanette?
Jesus said, “The Son of Man did not come to be served, but to ____.”
What is serve?
What is Folgers in your cup?
This is the only U.S. state whose name begins with the letter P.
What is Pennsylvania?
Before transferring a caller, you should explain why, identify where they're going and do this whenever possible so they don't have to repeat themselves. What is this called?
What is a warm transfer?
Who was born in another country?
Who is Mrs. Susan/Freda/Roxana?
According to Proverbs 15:1, this type of answer turns away wrath.
What is a gentle/soft answer?
This TV game show tells contestants to "Come on Down!"
What is The Price is Right?
According to the Bible, this man climbed a sycamore tree because he wanted to see Jesus.
Who is Zacchaeus?
A customer is upset about something you didn't directly cause. Your first response should focus on this rather than defending the process.
What is empathy/acknowledgment?
How many years has The Potter's House been in Dallas?
What is 30 years?
Jesus demonstrated this humble act of service to His disciples shortly before His crucifixion.
What is washing their feet?
What is the name of our telephone software?
What is RingCentral?
If you have 3 quarters, 2 dimes, 1 nickel and 4 pennies, you have this much money.
What is $1.04?
What type of language should you avoid using when explaining something to a member?
Internal Jargon, acronyms (AAMT etc.)
John 3:16 states "For God so loved the world that He gave his only begotten son, that whoever believes in Him shall not _________________"
What is perish but have eternal life?
What is the name of the room where WNBS is being held?
What is the chapel?
This show chronicles the life of Jesus through the eyes of the people who knew Him, created by Dallas Jenkins.
What is The Chosen?
A caller asks something you don't know. What's the best service response: guess, immediately transfer them, or tell them you'll find the correct information?
What is find/verify the correct information?
John 1:1 states "In the beginning was the Word ______________"
What is "and the Word was with God, and the Word was God."
What is the name of the First Lady of Your Way Cafe?
Who is Darcie Gaines?
What is the name of the service dedicated to our Best Buddies/IDD community?
What is Joy Service?