Around the World
This country is home to the Eiffel Tower.
What is France?
This document begins with “We the People.”
What is the U.S. Constitution?
This is the largest organ of the human body.
What is the skin?
This fictional employee works at Dunder Mifflin on The Office.
Who is Dwight Schrute?
The acronym CSAT stands for this.
What is Customer Satisfaction
This city is famous for canals and gondolas.
What is Venice?
This ancient civilization built Machu Picchu.
What is the Inca civilization?
This gas do humans breathe in that is essential for survival.
What is oxygen?
This 1994 movie features the line, “Life is like a box of chocolates.”
What is Forrest Gump?
In customer service, this term describes taking responsibility for seeing an issue through rather than passing the customer from person to person.
What is ownership?
This country has the most natural lakes in the world.
A: What is Canada?
This 1963 speech included the famous phrase “I Have a Dream.”
What is Martin Luther King Jr.'s “I Have a Dream” speech?
This part of the brain is primarily responsible for balance and coordination.
What is the cerebellum?
This company famously used the slogan “The customer is always right” in its early retail history.
What is Selfridge's?
If a customer contacts Support three times about the same unresolved problem, this is the experience you're trying to avoid.
What is repeat contact?
This country is home to the ancient city of Petra, carved into rose-colored rock.
What is Jordan?
This 1215 document limited the power of the English monarchy.
What is the Magna Carta?
This phenomenon explains why the sky appears blue during the day
What is Rayleigh scattering?
This TV character famously worked as a customer service representative at the fictional company Buy More.
Who is Chuck Bartowski?
In the spirit of The Extra Mile, this is the customer-service principle that means anticipating what a customer may need before they have to ask.
What is being proactive?
This landlocked country is completely surrounded by South Africa
What is Lesotho?
This 1776 document declared the American colonies independent from Great Britain.
What is the Declaration of Independence?
This phenomenon occurs when a system's output reinforces and amplifies its own input.
What is a positive feedback loop?
This fictional airline employee became famous for saying, “The bags are going to be here.”
Who is Elaine Benes?
In customer service, this three-letter acronym asks whether the customer would recommend your company to others.
What is NPS?