Phone Etiquette
Can I put you on a quick hold?
What is placing a caller on hold?
TGS
What is technical support or nexgrill?
This person oversees the call center.
Who is Ross the Boss?
What is the final step after your call?
What is dispo?
This new client sells soap, lotion, decor, & more..
Who is Michel Design Works?
Good Tone.
What should you have throughout a call?
Future delivery dates
What is auto shipment/delivery?
Founded in Fall, 2018
Who is Blue Acorn iCi?
The transaction for when a customer is billed
what is a cash sale?
Magic Of Services
What is the theme of Customer Service Week?
"Hello, thank you for calling this ___ how can i help you?"
What is proper greeting?
15% restocking fee
What is Pelican/Nexgrill return policy?
Shelton, CT
Charleston, SC
Raleigh, NC
Where is Blue Acorn iCi located?
This program is to remove an extra auth for a customer.
What is cyber source?
What should never be left blank...
What is a dispo?
Not reading back customer credit card information
What is PCI compliance?
Placed only on the site
What is Dollar General, Pelican, Huggies Made By You, Blueprint?
The masterminds behind the technology..
Who is IT?
The tab you check to see if an order has been sent to the warehouse
What is logic broker?
Alpha, Bravo, Charlie, Delta, Echo
What is the phonetic alphabet?
You automatically fail a monitoring when this isn't done after a call is complete.
What is not leaving notes?
Can NOT accept returns
What is Gerber?
Shelton call center mascot.. You can see him in the office with a specific person
Who is Ziggy?
Program that automatically cancels bad orders
What is signifyd?
3 Part Answer - Bonus?
To keep our ASA at a contractual level these three things should be done
What is dispo?
What is talk time?
What is hold time?