Phone Etiquette
Can I put you on a quick hold?
What is placing a caller on hold?
TGS
What is technical support or nexgrill?
Ross
Who is the call center manager?
What is the final step after your call?
What is dispo?
New company
Who is Michel Design Works?
Good Tone.
What you should have throughout a call
Future delivery dates
What is auto shipment/delivery?
Founded in Fall, 2018
Who is Blue Acorn iCi?
The transaction for when a customer is billed
what is a cash sale?
Magic Of Services
What is the theme of Customer Service Week?
"Hello, thank you for calling this ___ how can i help you?"
What is proper greeting?
15% restocking fee
What is Pelican/Nexgrill return policy?
Shelton, CT
Charleston, SC
Where is Blue Acorn iCi located?
This program is to remove an extra auth for a customer.
What is cyber source?
8am - 8pm
What is the call center hours?
Not reading back customer credit card information
What is PCI compliance?
Placed only on the site
What is Dollar General, Pelican, Huggies Made By You, Blueprint?
Jason, Jeff, Brett, Brian
Who is IT?
The tab you check to see if an order has been sent to the warehouse
What is logic broker?
Alpha, Bravo, Charlie, Delta, Echo
What is the phonetic alphabet?
Queued calls
What calls are holding?
Can NOT accept returns
What is Gerber?
Kevin Eichelberger
Who is the founder/ceo?
Program that automatically cancels bad orders
What is signifyd?
Automatic fail for call monitoring after call is complete.
What is not leaving notes?