Positive Statements
Communication Skills
Customer Interactions
Informing the Customer
Miscellaneous
100
A customer wants size 10 of a particular shoe and you don't have it in stock. How do you handle this using a positive statement?
100
A customer is facing you with his arms folded across his chest. What type of communication is this and what might this indicate?
100
How might you greet a customer who enters your place of business without saying "May I help you?"
100
How might you let a customer know an item has arrived that he or she ordered?
100
Name 7 of the students in the customer service class. Can you also tell us one thing you know about them?
200
You don't carry an item the customer wants. Use a positive statement to tell them this.
200
A man in a white shirt orders a plate of spaghetti in a restaurant where you are a waiter. What might you do to provide good customer service to this customer?
200
How might you address a customer who has been waiting in line and is clearly not happy by the time they reach your check-out stand?
200
You know your customer is thinking about buying a TV from you (a small retailer) or from Best Buy. Either way, you know the item must be ordered, so you have a chance to get this order. How might you utilize good customer service to get this order?
200
What is the name of the person who runs the WWCC bookstore?
Amy
300
Your business screwed up an order the customer made and you need to tell your customer. Use a positive statement to address this.
300
Your customer complains that the meat on her plate is not cooked as she ordered. What do you say?
300
You customer is carrying 4 gallons of milk through an isle and looks very uncomfortable. What would you do and what would you say to this person?
300
You just received new items in for your upscale women's clothing store - and you have regular shoppers you have developed a relationship with. What good customer service practice might you do?
300
Who worked at Sykes?
400
Your customer complained that the electrical appliance he has doesn't doesn't work. You need to make sure it's plugged in before you go any further. Make a positive statement about this to the customer.
400
You have an employee (who waits on customers) that likes to chew gum at work. Is this O.K.?
400
You work at an amusement park and see a Dad trying to take a photo of his family. What would be a good customer service action?
400
The customer has ordered a tent to be delivered on their property for an event. What information - and how do you present it - might you give them to provide good customer service?
400
Where does Cassidy work?
500
Your customer wants a refund on an item and it's past the 30 day deadline for return items. Make a positive statement to resolve this issue.
500
You have a customer who starts telling you a long story - and you also see you have other customers who may need assistance in your store. What is an appropriate customer service action to take?
500
You have 6 people standing in line waiting to purchase something from you. What would be an appropriate customer service action?
500
It will take 6 weeks to get an item in that a customer has ordered. What might you do to provide good customer service in this process?
500
Who in the class knows how to cut & style hair?
Click to zoom
M
e
n
u