Phrases
Service Standards
Random Facts
Business
100
As I previously stated
What is: A phrase you should never start a  conversation with.
100
We respond with a sense of urgency to our customers & clients.
What is: The Responsiveness Standard.
100
This Monica's favorite drink.
What is: Wine
100
This is a considered a service business.
What is: Property Management
200
I manage a lot of properties.
What is: A phrase to avoid as it makes owners/tenants feel insignificant.
200
We never use email or VM when we need to have a personal conversation.
What is: The Communication Standard
200
This is Kelly's favorite color.
What is: Black
200
This company would not be in business without property owners & tenants.
Who is: HomeRiver Group/Park Place
300
#nope
What is: Never the answer a tenant or an owner's question.
300
Respond to customer calls promptly; within 3 hours.
What is: Responsiveness Standard.
300
These are the names of Monica's two furry friends.
Who are: Biddy & Bubba
300
This person is always right.
Who is: The Customer
400
I will get back to you when I have time.
What is: A phrase that makes owners/tenants feel unimportant & should not be used.
400
Provide solutions or updates within the next business day.
What is: The Responsiveness Standard
400
What year was HomeRiver Group formed?
When is: 2016 
400
We need to keep these, in order to stay in business.
What/Who are: Owners/Properties
500
Emojis at the end of a sentence.
What are: icons that have no place in a professional email.
500
We are fun, team happiness is essential.
What is: Not part of a service standard
500
This is Monica's birthday month.
When is: March
500
This the new currency in business.
What is: Speed
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