Raving Fans
Food
Quality
Customer Service
Trivia
100
How do you account for a Kid's Ice Dream when traded for a toy?
Promo the item or mark it on the Tally Sheet.
100
What ingredients are in our Chicken Salad
Pickle Relish; Eggs; Mayo; Chicken (de-breaded Original filet or Nuggets or Original grilled); Celery
100
What does OE stand for?
Operational Excellence
100
What are the CORE 4?
Eye Contact; Genuine Smile; Speak Enthusiastically; Stay Connected.
100
What cups do we use for Water and Employee Drinks?
Clear Plastic Cups. We will use these until we run out.
200
How much money does a cash drawer start each shift with?
$150.00
200
What is the minimum temperature any hot product can be served at?
140 Degrees is the minimum
200
What are the 4 elements of OE?
Speed of Service; Taste of Food; Cleanliness; Attentive and Courteous Employees
200
What is a Raving Fan?
Someone who Comes Often, Pays Full Price, and Tells Others About CFA.
200
Excluding managers, what Team Memer has been at CFA Olathe the longest?
Julianna Hegner
300
How many Sauces accompany each item (3 & 4 Strips, 8 & 12 Nuggets)?
3 Strips & 8 Nuggets receive 1 sauce. 4 Strips & 12 Nuggets receive 2 sauces.
300
Where do you find Nutrition info in the register?
Under 'Other Functions' then 'Nutrition Info'
300
How is the OE score calculated?
A customer rates us a '5' in all for OE categories.
300
What is the L.A.S.T. approach
Listen, Apologize, Solve, Thank
300
What current manager met his wife while working at this restaurant?
William
400
What is the most expensive food item by weight, except chicken?
Cheese
400
What is the holding time of any cooked chicken product?
20 Minutes
400
Put these duties in order of importance: Stock Sauces, Clean Windows, Stock Cups, Clean Restrooms.
Clean Restrooms, Clean Windows, Stock Sauces, Stock Cups
400
What is the full name of the customer survey that prints on the receipts?
CEM - Customer Experience Monitor
400
What month and year did this restaurant open?
September 2006
500
What is the target weight of a Large Ice Dream Cup?
Target weight 11.0 ounces. Acceptable range (10.5 - 11.5)
500
What items accompany each Salad (CG, Southwest, Strip, CG & Fruit, Side)?
CG - Sunflower Seeds & Croutons; Southwest - Tortilla Strips; Strip Salad - Sunflower Seeds & Croutons; CG & Fruit - Granola; Side Salad - Croutons
500
What is our OE goal and what was our score for September?
Goal - 65. September score - 51
500
What is Jeff's Vision for the restaurant?
To be the most excellent place to work and eat at in Olathe.
500
What do we call the storage room by the dumpsters?
Jose's Office
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