Core business
Strategy & Solution
Technical
Social
Joker
100
TMs, WFM, KAM and Campaign managers agree on one standard document to have a common understanding for steering the ICC
What is ICC Western Europe skills and priorities list?
100
A collection of services and corresponding processes should be available for the countries to choose from.
What is the Customer Services Service Catalogue?
100
A system which is integrated into SFDC which is able to route different interaction objects to agents (Inbound and Outbound Calls, Emails, Chat)
What is Communication-as-a-Service (Cloud Telephony)?
100
Automatic translation process is setup / Proceso de traducción automatizado / Automatischer Übersetzungsprozess
How can we solve the language complexity between countries?
100
Absence of war
What is world peace?
200
Every agent should have the possibility to do outbound calls.
How do we autonomize in and outbound integration perfectly into the daily planning?
200
With the Customer Services Service Catalogue we are business partners for MKT departments of the all the Affiliates
How can we become a Service Consultant?
200
A system to connect different data sources for processing, providing and presenting data to gather insights
What is a Business Intelligence System?
200
By raising our voice and getting more involvement with Global Quality/Marketing/Countries in an earlier stage.
How can we improve the cooperation with interfaces ?
200
Marcel Wüthrich
Who is the only person who knows good cheese and chocolate?
300
Automatic blocking through an intelligent WFM system
How can we reduce WFM efforts?
300
Management sets up some rules to protect employees.
How can we improve our Work-Life-Balance?
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