BASICS
What do I need in order to quote truckload?
CITY/STATE
CITY/STATE
WEIGHT
COMMODITY
Name 5 examples of limited access.
CHURCH
SCHOOL
MILITARY BASE
AIRPORT
STRIP MALL
ETC
Can we schedule LTL pickups in the morning? Why or why not?
NO, DROPOFFS ARE IN THE MORNING
Explain Pickup#, PRO#, and BOL#.
PICKUP #: BEFORE PICKUP, USED WITH CARRIER
PRO #: AFTER PICKUP, TRACKING # WITH CARRIER
BOL #: BILL OF LADING, USED WITH P1 PEOPLE AND CUSTOMERS
If I have a 96 inch pallet that needs to be delivered on a lift gate what company should I reach out to and what should I ask for?
ABF: PIGGYBACK
What is the difference between LTL and Dedicated?
LTL MOVES HUB AND SPOKE. DEDICATED MOVES POINT A TO B.
List the LTL freight classes.
50,55,60,65,70,77.5,85,92.5,100,110,125,150,175,200,250,300,400,500
What’s the latest I can book an LTL shipment and have it pickup on the same day?
3 PM
2 PM FOR FORWARD AIR
If your customer's customer is always requesting updates, what type of tracking should you recommend?
PER SHIPMENT TRACKING
Tell us about P1's Freight Bill Audit.
P1 CUSTOMERS WILL NEVER RECEIVE A BILL DIFFERENT THAN THEIR QUOTED AMOUNT WITHOUT HEARING FROM US FIRST. WE TAKE INITIATIVE AND CONTACT CUSTOMERS OVER VARIANCES
Which accessorials will you typically mark for a residential delivery?
RESIDENTIAL AND LIFTGATE
Name 5 national carriers.
ESTES
FEDEX
R+L
CENTRAL TRANSPORT
SAIA
OLD DOMINION
XPO LOGISTICS
TFORCE
ETC
What is needed in order to BOOK an LTL shipment?
FULL ADDRESSES (PU AND DO)
SHIPPING/RECEIVING HOURS AT BOTH LOCATIONS
COMMODITY DESCRIPTION
CLASS AND NMFC #S
WEIGHT
DIMS
ACCESSORIALS
A customer always ships from the same pick-up location. What can we do to streamline quoting?
SAVE ADDRESS AND DETAILS IN THE CUSTOMER'S ADDRESS BOOK
What are the 6 P1 Freight Offerings?
COST SAVINGS
CARRIER DIVERSIFICATION
CUSTOMER SERVICE
CONSULTATIVE APPROACH
3RD PARTY INSURANCE
How long do you have to file a claim for concealed damage?
5 DAYS FROM DELIVERY DATE
Name 5 regional carriers.
PITT OHIO
WARD
MAGNUM
MOUNTAIN VALLEY EXPRESS
OAK HARBOR
DAYLIGHT TRANSPORT
DAYTON FREIGHT
SOUTHEASTERN FREIGHT LINES
ETC
List 3 reasons an LTL shipment may not pick up even if it’s scheduled within two hours.
-driver is already past stop
-no freight to pick up
-truck is full
Explain the shipping and handling/honeypot feature in Cabo
What do I need to quote Expedited?
CITY/STATE
CITY/STATE
WEIGHT
COMMODITY
DIMS
What do you need in order to quote LTL?
ZIP TO ZIP
ACCESSORIALS
# PALLETS
WEIGHT PER PALLET
DIMS PER PALLET
COMMODITY
What are the 6 Critical Areas of Customer Success?
PRODUCT KNOWLEDGE
CABO CRM
REPORTING
MARGINS MANAGEMENT
SKILLET (PROACTIVE MEETINGS, COMMUNICATION, UPSELLING)
What are the two different LTL pricing programs and how do they differ?
1. BLANKET PRICING: PRICE NEGOTIATED BY PRICING TEAM AND AVAILABLE TO ALL CARRIERS/FLAT RATE
2. CSP/ENTERPRISE PRICING: NEGOTIATED PRICING WITH CARRIERS FOR CUSTOMERS WHO HAVE HIGH SHIPPING VOLUME (10X/DAY OR $40k/MO)
A customer consistently receives reclass variances. How can we prevent them in the future?
ADD THEIR COMMON COMMODITIES INTO THEIR INVENTORY
How do you respond to a customer who declines to give you a budget when quoting truckload?
"I want to make sure that I give you the best possible price, but to do this I need to know your budget. If I don't supply one to my team, they can't supply one to the carrier, and I know the rate we get back won't always be reasonable. If we have a price up front, it shows our carrier network we are serious about booking this load and we are more likely to get a better price. I want to make sure that we're being the most time efficient and can also continue to negotiate on your behalf, so what price can I tell them you're looking to pay to move this truck?"