The sacred digital academy where you go to click through training videos and pretend you’re learning.
What is IBU (ImplantBase University)?
This is what SaaS stands for, and no, it’s not your attitude.
What is Software as a Service?
The tool where we message teammates, react with emojis, and completely ignore threads.
What is Slack?
The proud owner of more plants than Slack channels.
Who is Alisa Vaughn?
This diva rocks winter boots better than most humans.
Who is Rosie?
This acronym tracks whether you're crushing it or just creating colorful dashboards.
What is KPI (Key Performance Indicator)?
This environment is supposed to be safe to test things... supposed to be.
What is Provisoning?
This internal resource is where answers live... right after someone tells you to “check the documentation.”
What is the KnowledgeBase?
Known for being calm under pressure — unless the Giants are losing.
Who is Tom Dunbar?
This silver beauty has a taste for adventure, specifically the kind with feathers.
Who is Shadow?
This acronym means you have 24 hours to fix it before someone writes an angry email.
What is SLA (Service Level Agreement)?
This is the fancy way to say “the app works in your browser.”
What is web-based?
Where we track deals, log emails, and get politely reminded that someone still hasn’t updated their pipeline.
What is HubSpot?
If you post “Go Tigers!” in the support channel, this leader is legally required to respond.
Who is Daniel Norris?
This pup goes by a name that sounds like a linebacker and may or may not bark with a Jersey accent.
Who is Boomer?
This document says how we’ll build the thing from the FRD, and who to blame when it doesn’t work.
What is TRD (Technical Requirements Document)?
The polite word for "the customer ghosted us."
What is churn?
This tool turns your long meetings into transcripts so accurate, it’s a little unsettling.
What is Otter.ai?
Known for being as strong in leadership as they are with a kettlebell.
Who is Amy Stokes?
This sidekick is sweet, soulful, and named after your favorite grandma — or possibly a country singer.
Who is Mabel?
A document that says what the product should do — and still causes five follow-up meetings.
What is FRD (Functional Requirements Document)?
The monthly subscription money that magically keeps us employed.
The monthly subscription money that magically keeps us employed.
The system where tasks go to be tracked, moved, and occasionally forgotten — usually with a lot of comments.
What is Jira?
This leader made a bold karaoke choice that required no singing ability, just perfect timing — and one shouted word
Who is Jeff Grabow?
Known for being adorable, loyal, and completely incapable of fetching a tennis ball.
Who is Finn?