Warranty
Coverage for defects in materials or workmanship having valid squawks during coverage period.
Warranty
The Cessna piston aircraft that is most commonly used by flight schools
Cessna 172S Skyhawk
FAA
Federal Aviation Administration
Who leads the Customer Support Team at TAP?
Marisa Pollock
What is KYC an acronym for.
Know Your Counterparty
What two types of warranties do we offer for our products at Textron Aviation.
New Aircraft Warranty and Spares Warranty
What is the largest Citation currently offered?
Citation Longitude
AOG
Aircraft on Ground
How many calls and emails does Regional Customer Support Team handle in a year?
1,000,000+
Who is the manager of Vendor Recovery?
Shana Glover
Funds reserved to finance warranty on aircraft
Accruals
The twin engine turboprop aircraft that was designed for FedEx operations
Cessna SkyCourier
VFR
Visual Flight Rules
Region in which onsite support was recently added
APAC
What two government entities regulate international trade?
ITAR and OFAC
The two Warranty Governing Documents
Spec and Decs and Parts Terms and Conditions
The Beechcraft Navy military trainer
MET's
PIC
Pilot in Command
What systems support a 360-degree view of the customer
Genesys/Salesforce
What was the amount in inventory and dollars recovered in 2024?
$20 million